Experienced Food Service Server & Team Leader

#* ***** ** ***

LANGLEY, BC, V*A*Y*

(***)***- **89

************@*******.***

KIM BATT

OBJECTIVE

A dedicated server with over 40 years of professional experience in the food service industry, known for delivering exceptional customer service excellence and fostering a welcoming atmosphere. Highly skilled in managing multiple tables and optimizing food service operations, while building relationships and complaint handling. Looking to relocate to Chilliwack to be closer to my daughter and family. EXPERIENCE

Cascades Casino, Langley, BC — Server

2024 - PRESENT

● Bondable with Casino Policies and guest management.

● Serving it Right Certified.

● Valid Gaming License.

● Hosting and serving multiple tables.

● Cleaning up after customers are done and housekeeping during shift.

● Handling POS systems and cashouts.

● Work in liaison with other casino staff.

● Greet and welcome customers and deliver great customer service. Magnolia Gardens, Langley, BC — Meal Server/ Feeding Aide 2022 - 2024

● Worked in Private Healthcare Setting helping at meal times with residents and their meals.

● Worked with residents with different disorders that require care and patience.

● Feeding Residents that could not eat on their own.

● Setting tables to prep for meal times.

Best Grill, Langley, BC — Server

2004 - 2022

● Delivered exceptional customer service to patrons, fostering a welcoming dining atmosphere.

● Executed high-quality service in a fast-paced environment meeting customer demands.

● Reliable, stable, and flexible team member.

● Maintained pristine dining room standards, ensuring rapid table turnover and seamless service flow.

● Cultivated a loyal regular clientele through personalized service, contributing to a 15% increase in repeat business. ABC Restaurant, Langley, BC -Server

1994 - 2004

● Cultivated rapport with regular guests, enhancing customer loyalty over the course of 14 years

● Create an exceptional customer service experience for patrons.

● Ensure order accuracy and ability to manage 10 or more tables.

● Proactive team player.

EDUCATION

Hope High School, Hope, BC — High school Diploma

1979 - 1983

SKILLS AND CERTIFICATIONS

● SERVING IT RIGHT CERTIFICATION

● SERVING

● ORDER TAKING

● CUSTOMER SERVICE

● RELATIONSHIP BUILDING

● COMMUNICATION

● GAMING LICENSE

● CASH HANDLING

● COMPLAINT HANDLING

● FLEXIBILITY

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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