Administrative assistant, transcription, data entry, customer service

Tanya Waters

***********@*****.*** 251-***-**** Mobile, 36575, AL

SUMMARY

Dedicated Medical Transcriptionist with over 30 years of experience in administrative and transcription roles within healthcare settings. Proven expertise in providing accurate transcription services, maintaining office efficiency, and offering exceptional customer service in high-pressure environments. Successfully supervised teams and managed office operations, contributing to improved workflow and collaboration. Eager to leverage extensive background in medical terminology and patient interaction to enhance operational capabilities. WORK EXPERIENCE

Specialty Lab Assistant/Medical Transcriptionist LabCorp 05/2017 – Present, Mobile

Rendered comprehensive administrative and secretarial support to the pathologist and supervisor Executed accurate transcription of medical reports Performed general receptionist duties to ensure smooth front office operations Sustained office efficiency through effective organization and management Compiled and disseminated appropriate reports to various departments Ordered and managed laboratory supplies to maintain workflow Handled incoming calls and evaluated urgency for appropriate response Systematically filed and maintained daily logs for record-keeping Facilitated the sending and receiving of tissue blocks for specialized testing Home Based Transcriptionist The Orthopaedic Group

07/2015 – 05/2017, Mobile

Transcribed a variety of office notes with precision and attention to detail. Pharmacy Technician/CSR Compound Pharmaceutical Technologies 03/2012 – 07/2015, Daphne

Executed data entry for incoming prescriptions to ensure accuracy Reviewed and processed insurance claims to facilitate billing Filled prescriptions and engaged with patients regarding co-pays, billing, and shipping information while providing exceptional customer service to patients and medical offices. Independent Medical Transcriptionist Home based

11/2009 – 03/2012, Mobile

Delivered medical transcription services to multiple medical offices, showcasing flexibility and skill. Medical Transcriptionist/Secretary The Orthopaedic Group 06/1986 – 10/2009, Mobile

Transcribed daily office and physical therapy reports with high accuracy. Provided essential secretarial support to physicians. Supervised a team of 6 employees, managed hospital/insurance credentialing, facilitated board recertification, scheduled depositions, and coordinated research papers and projects, as well as business meetings and trips.

Held additional roles including telephone operator, receptionist, medical records clerk, insurance clerk, and file clerk.

SKILLS

medical terminology, transcription, general office equipment, telephone etiquette, data entry, billing, HIPAA compliance, ICD-9 coding, problem solving, communication skills, customer service, receptionist duties, supervision

LANGUAGES

English (Native)

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