Network administration, and hardware support

JUAN FELIPE BEDOYA LÓPEZ

Passaic, NJ ***** +1-862-***-**** *********@*******.***

LinkedIn: linkedin.com/in/juan-felipe-bedoya-lópez-292615126 PROFESSIONAL SUMMARY

Results-driven IT & Operations Specialist with a U.S.-evaluated Bachelor’s Degree in Computer & Telecommunications Engineering and over 15 years of experience managing IT infrastructure, network administration, and hardware support. Uniquely combines deep hands-on expertise in enterprise IT systems with practical, on-the-ground experience in high-volume warehouse operations (inbound, replenishment, inventory control, and RF equipment). Proven track record of maintaining network uptime, supporting multi-site environments, and troubleshooting hardware, wireless networks, and operating equipment. Seeking an On-Site IT Support / Warehouse Technology Specialist role to optimize distribution center tech operations.

CORE COMPETENCIES

- Warehouse & Operations Tech: WMS Environment Support, RF Scanners, Thermal Printers, Inventory Systems, Equipment Mobility & Safety.

- IT Infrastructure & Systems: Server Administration (Active Directory, DHCP, File Servers), User Access & Role Management, Backup & Security.

- Network & Hardware Support: Network Setup & Troubleshooting (LAN/WLAN), Routers, Switches, Firewalls (Fortinet, pfSense), VoIP, Desktop & Hardware Repair.

- Operations & Hardware Tools: Material Handling Equipment (Forklift, Clamp, Reach), Hardware Assembly, Preventive Maintenance.

PROFESSIONAL EXPERIENCE

HD SUPPLY – New Jersey, USA

General Warehouse Associate September 2023 – Present

- Execute daily warehouse distribution operations, including unloading, sorting, replenishment, putaway, and shipping using material handling equipment (Forklift, Clamp, Reach Truck).

- Operate within warehouse management workflows, utilizing RF devices, barcode scanners, and inventory tracking systems to ensure high inventory accuracy.

- Identify and report hardware/connectivity issues with operational equipment, bridging the gap between floor operations and logistics technology. JELM INVERSIONES S.A.S – Colombia

IT Coordinator / Technology Manager November 2018 – June 2022

- Managed complete IT infrastructure and user support for multi-site business operations

(including restaurant/retail branches).

- Administered Active Directory, DHCP, file servers, storage, VoIP telephony, Google Workspace, and PFsense firewalls to ensure system security and uptime.

- Maintained wired and wireless network infrastructure across all locations, troubleshooting connectivity issues for POS terminals, printers, and user workstations.

- Directed hardware lifecycle, managing equipment inventory, maintenance schedules, licensing compliance, and state/process documentation. CERÁMICA SAN LORENZO – Colombia

Information Systems Analyst November 2013 – March 2018

- Administered domain controllers, network security, user access roles, and system backups utilizing Fortinet firewalls and Active Directory.

- Provided end-user desktop and hardware support, resolving technical incidents related to network connectivity, operating systems, and office applications.

- Performed network cabling, wireless access point deployment, and regular hardware preventive maintenance to eliminate downtime.

SHARED SERVICES COLOMBIA – Colombia

Systems Analyst November 2013 – March 2017

- Supported core IT infrastructure, managing server configurations, local area networks

(LAN/WLAN), and IT asset inventory across organizational units.

- Conducted diagnostic and repair operations for computers, peripheral devices, and telecommunications equipment.

EDUCATION & CREDENTIALS

Bachelor of Science in Computer and Telecommunications Engineering

(U.S. Equivalency Evaluated) Universidad de Manizales Specialization in Telecommunications Engineering

Universidad de Manizales

LANGUAGES

- Spanish: Native

- English: Basic / Functional Technical English (A1 - active learner focused on IT/Operations vocabulary)

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