Human Services Support Specialist I
Resume:
Jasmine
Mamea
Human Services Support
Specialist I
Jasmine Mamea
Reno, NV 89506
************@*****.***
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Summary
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Skills
Professional and knowledgeable administrative professional with over four years of experience supporting office and field operations, customer service, and program coordination. Highly organized with strong time management,
prioritization, and communication skills, and a proven ability to support team efforts and engage with diverse individuals. Motivated to contribute to a human services organization by applying administrative expertise, organizational skills, and a strong work ethic to support activities, programs, and community-focused initiatives.
● Program and activity coordination
● Client and community engagement
● Administrative and office support
● Scheduling and calendar management
● Event and activity planning
● Record keeping and documentation
● Customer service and client support
● Strong verbal and written communication
● Time management and prioritization
● Organization and attention to detail
● Team collaboration and cross-department support
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Experience
● Problem-solving and adaptability
● Data entry and basic reporting
● Confidentiality and professionalism
Washoe County / Human Services Support Specialist
I
[January 2024- PRESENT] 1155 E 9th St, Building C, Reno, NV 89512
● Provide general support for multiple human services programs, including case management assistance in
office, clinic, and field settings across various County departments.
● Support the Senior Services program by coordinating homemaker (light housekeeping) services,
representative payee services, and home-delivered
meals for eligible clients.
● Conduct client intake and assist
individuals—particularly senior citizens—with daily needs by identifying resources and completing referrals for appropriate programs and services.
● Maintain, audit, and update official County personnel files and specialized databases, ensuring accuracy and compliance with applicable laws, regulations, contracts, and policies.
● Review source documents for completeness, accuracy, and conformity with County codes, bargaining
agreements, and control documents; coordinate with departments to resolve discrepancies.
● Respond to inquiries from the public, County staff, and external agencies via phone, email, and in person, exercising sound judgment and knowledge of
departmental programs.
● Research and analyze issues, identify problems, and recommend alternative solutions to support effective service delivery.
● Collect, verify, enter, and process data accurately while maintaining confidentiality and data integrity.
● Create and maintain spreadsheets, reports,
correspondence, and other documentation using
standard computer software applications.
● Plan and organize workload effectively to meet
deadlines, manage multiple priorities, and support departmental operations efficiently.
● Professionally represent the Department’s programs, services, and operations to clients, staff, and partner agencies.
Volunteer & Leadership Experience
Founder & Coordinator – Senior Prayer Group
[Evergreen Faith]
[ July 2025 – PRESENT] 1155 E 9th St, Building E, Reno, NV 89512
● Founded and lead a weekly prayer group for senior citizens, providing spiritual support, fellowship, and engagement through Bible study, Christian movies,
worship music, and one-on-one prayer.
● Plan, organize, and fund all activities, including weekly lessons, birthday and holiday celebrations, and special events, demonstrating initiative and commitment to community service.
● Build meaningful relationships with participants, fostering a supportive environment that encourages social interaction and personal growth.
● Develop long-term goals for program expansion,
including outreach to other senior homes, shelters, schools, and community events, with plans to grow the initiative county-wide.
● Coordinate logistics for future field trips and program mobility, including securing transportation and
organizing educational and recreational experiences.
● Engage in community outreach to raise awareness of the group, recruit participants, and promote spiritual and social enrichment for seniors.
Volunteer & Leadership Experience
Church Organizer- Hands of Grace
[March 2023– July 2024] 4950 Vista Blvd, Sparks, NV 89436
● Coordinate and lead children’s programs, including planning practices, supervising groups on outings, and facilitating participation in local and out-of-town church events.
● Plan, organize, and execute seasonal programs and events (e.g., Easter programs), managing set-up,
breakdown, and behind-the-scenes logistics to ensure smooth operations.
● Maintain church facilities by assisting with cleaning, organizing, and event preparation, supporting a
safe and welcoming environment for all members.
● Serve as usher and assist in youth services, supporting congregation activities and enhancing community
engagement.
● Lead and organize the church softball team and
coordinate young adult Bible study, fostering
teamwork, spiritual growth, and social connection.
● Build and maintain meaningful relationships with church members, mentoring youth and young adults,
and actively inviting community members to
participate in church events and programs.
● Demonstrate leadership, organizational skills, and commitment to community engagement through
consistent program development, volunteer
coordination, and active participation in church
initiatives.
Catholic Community Services of Western WA /
Shelter Generalist
July 2020 - March 2023, 1323 S Yakima Ave, Tacoma, WA 98405
● Provided comprehensive support services within a homeless shelter environment, assisting individuals and families in transitioning toward housing stability while upholding organizational values and principles.
● Conducted client intake and needs assessments
through structured interviews to identify housing
barriers, service needs, and appropriate support plans.
● Delivered basic needs support, including access to food, clothing, hygiene supplies, and shelter resources to ensure client safety and well-being.
● Provided crisis intervention and emotional support, responding to emergency situations and utilizing
de-escalation techniques to maintain a safe and
supportive environment.
● Coordinated with community agencies and service
providers to connect clients with housing resources, employment programs, healthcare services, and other supportive services.
● Advocated on behalf of clients to external agencies, ensuring access to services and support aligned with individual needs and goals.
● Maintained accurate and confidential client records, case notes, and reports in compliance with program guidelines and regulatory requirements.
● Organized and coordinated birthday and holiday
celebrations for shelter residents, fostering
community, morale, and a sense of belonging.
● Planned and prepared large meals using donated
food, ensuring residents received nutritious and
enjoyable meals while maximizing available resources. Horizon Airlines / Customer Service Agent
July 2017 - January 2020, 19521 Int Blvd, SeaTac WA 98188
● Assisted guests with travel needs by responding to inquiries and providing support with ticketing,
check-in, and boarding processes in a fast-paced
environment.
● Sold tickets and ensured accurate cabin
accommodations while adhering to airline policies and procedures.
● Utilized computer systems, tablets, and manual
documentation to process passenger information
accurately and efficiently.
● Evaluated and prepared flights by coordinating seat assignments, passenger loads, special meal requests, and cabin upgrades.
● Performed gate and boarding duties, including
verifying travel documents, directing passengers,
making public announcements, and confirming cabin
security.
● Processed and secured passenger luggage in
compliance with safety and security regulations.
● Adapted to varying assignments and responsibilities as directed by management to ensure high levels of guest satisfaction and operational efficiency.
Education-
Lincoln high school / Diploma
September 2010 - June 2014, 701 S 37th St, Tacoma, WA 98418
● Four-year varsity athlete in basketball,
volleyball, fast-pitch softball, and cross country, demonstrating teamwork, discipline, and time
management.
● Served as Football Team Manager and Physical
Trainer, assisting with player care including
wrapping, icing, and operating therapy
equipment under guidance of the athletic
trainer.
● Actively involved in student government and
campus organizations, contributing to school
events, initiatives, and volunteer projects.
● Completed volunteer hours at a multicultural
daycare, supporting foster children and
low-income families.
● Served as a youth advocate and leader at Hilltop Christian Center, mentoring peers and
organizing community initiatives.
● Recognized as a College Bound scholarship
recipient for academic achievement, leadership,
and community involvement.
Eastern Washington University
September 2014 - June 2016, 526 Fifth ST, Cheney, WA 99004
● Pursuing a Psychology major with a minor
in Elementary Education, building a strong
foundation in human behavior, child
development, and educational support.
● Active member of the Polynesian Club,
coordinating cultural events, luaus, and
collaborative activities with other college clubs
to promote community engagement and
diversity.
● Participated in the Dorm Hall Student
Committee, contributing to planning and
organizing campus events, enhancing student
life, and supporting fellow residents.
● Developed leadership, organizational, and
communication skills through active
involvement in student organizations and
campus initiatives.
● Participated in intramural sports including
basketball and rugby, demonstrating teamwork,
commitment, and time management.
Contact this candidate