Front Office Coordinator & Customer Service Lead
Resume:
MARIAMA DIALLO
Brooklyn, NY *****
*******.*******@*****.***
PROFESSIONAL SUMMARY
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm as I embark in my future roles.
SKILLS
Personalized Customer Service
Data Entry
Cash-flow Management
Business Management
Marketing
MS Office Suite
Google Docs
Zoom
WORK HISTORY
02/2023 to Current Front Office Coordinator
A Friendly Face – 3858 Nostrand Ave
● Schedule direct sessions for the behavior department for maximum productivity, working closely with Office Manager, and ABA Program Supervisors
● Manage intakes for ABA
● Answer telephones and interface with clients regarding non-clinical issues and intake procedures
● Support the clinical staff with rescheduling cancellations as needed
● Completing quality control checks each week to ensure schedules are correct and set up to be efficient
● Assist with annual audits
● Enter and protect Patient Health Information (PHI)
● Prepare Projections and Actuals for review by the Chief of Operations
● Submit orders for clinical materials and protocols
● Complete mailings for general office needs and for marketing purposes.
● Assist with marketing efforts, as assigned
● Perform other duties, as assigned.
08/2014 to 01/2023 Manager/Receptionist
Kadija Hair Stiles – Brooklyn
Communicated with clients about services, best suited to specific needs Negotiated prices with 36-40 clients and schedule appointments weekly Tracked services rendered to clients by professional stylist daily and revenue created weekly
Lead/trained 6-7 employees properly to perform excellent work to satisfy clients' needs
Reviewed monthly budget, decide what services to keep or reduce to increase revenue
Created an Excel spreadsheet to help organize information about due dates for rent and utilities to prevent late fee charges
Advertised/promoted services using social media outlets to increase clientele, obtaining 25 to 30 new clients monthly
Developed constructive and cooperative working relationships with employees, clients, and maintain client loyalty over time
Organized and updated databases, records, and other information resources Cultivated strong relationships with clients over time 11/2018 to 01/2020 Instructor
Skip of New Yor
Designed schedule of activities, and goals to support special needs students to strive academically
Taught students coping strategies, demonstrated what appropriate behavior performances were acceptable
Collaborated with instructors to choose curriculum goals for students' academic progression
Documented students' weekly performance and goals to accomplish. 09/2015 to 07/2016 Cashier
Burger King
Provided solutions for customers who had issues with products or services Lead and motivated team to work efficiently and quickly during busy hours Trained 12 employees on how to provide excellent customer service operate a cash register and inventory intake.
03/2014 to 01/2015 Cashier
Danice
Resolved issues or complaints about merchandise from clients Received customer payments and operated cash register dealing with
$12,000-$15,000 worth of cash/debit and credit cards transactions weekly Increased sales by creating attractive displays to promote items. EDUCATION
Expected in 06/2024 Bachelor of Business Administration City University of New York City, Brooklyn College 06/2018 Associate of Liberal Arts
City University New York, Kingsborough Community College LANGUAGES
Conversational French
SOCIAL MEDIA
TikTok
Snap Chat
HOBBIES AND INTERESTS
Traveling local or International
Exploring
Learning about different cultures
Hiking
Contact this candidate