Entry-Level Customer Service & Administration

Juliana Cachux 669-***-**** *************@*****.***

Motivated and reliable entry-level professional seeking opportunities in administrative support, receptionist, or customer service roles. Known for a strong work ethic, attention to detail, and a passion for helping others. Eager to contribute to a dynamic team while building foundational experience in office operations and client-facing environments. Professional Experience

Trader Joe’s Crew Member- San Jose, CA November 2025- present

● Greeting and assisting customers

● Answering questions and offering 100% support and suggestions

● Operating cash register

● Helping customers find products and making sure to give customers a great experience at our company so they feel confident to come back

● Stocking shelves, building displays and rotating products Customer Service Representative Grief Recycling – San Jose, CA July 2024 – July 2025

● Manage customer inquiries via phone and email with professionalism and efficiency

● Process inbound and outbound trucks, including weighing, cashier transactions, and paperwork

● Generate release numbers for shipping/export and coordinate logistics with external companies

● Utilize a proprietary CRM system for scheduling and recordkeeping

● Handle recyclable material intake and issue corresponding payouts

● Apply foundational skills in Microsoft Excel and Outlook for communication and data tracking Caregiver Carlton Senior Living – San Jose, CA August 2023 – June 2024

● Assisted elderly residents with mobility, including use of Hoyer lifts and physical support

● Delivered individualized care and ensured residents’ comfort and safety

● Maintained continuous rounds to monitor well-being and respond promptly to needs

● Demonstrated compassion, patience, and flexibility in a dynamic care environment

● Collaborated with staff to ensure high-quality care across departments Education

Silver Creek High School – San Jose, CA High School Diploma August 2019 – June 2023 Skills

● Attentive to detail with a strong commitment to accuracy and safety

● Proactive, fast learner with a hands-on approach to new challenges

● Reliable team contributor and supportive collaborator

● Strong multitasking ability in high-paced environments

● Foundational proficiency in Microsoft Excel and Outlook

● Experience with in-house CRM systems for logistics and communication

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