Administrative

EILEEN M. MULICK

• Cell Phone # 917-***-**** • *******@******.***

PROFESSIONAL EXPERIENCE

Highly experienced professional with administration and finance knowledge. Proficient in driving high standards for individual, team and organizational accomplishment while working to attain or exceed challenging goals and deriving satisfaction from achievement and continuous improvement.

Bellevue Hospital Center, New York, NY 2016 – 2019

Senior Health Care Program Planning Analyst – World Trade Center Health Program

- Manages several key activities related to revenue – including provider enrollment, claim review and approval,

troubleshooting provider and member questions on claims, interfacing with third-party administrators and the federal

government’s third-party administrator. The position carries out administrative, analytic, financial, operations, planning,

reporting and evaluation for enrolled Survivor members in the World Trade Center Health Program.

Responsible for research, design, operation, evaluation and analysis related to the Hospital Health Care Program Planning

with the three participating Hospitals.

Managing internal and external provider enrollment activities and claims management.

Participates in design, data collection and analysis for Quality Assurance & Surveillance Plans and Internal Audits.

NYC Health + Hospitals Corporation, New York, NY 2015 - 2016

Program Coordinator – World Trade Center Health Program

- Supported Clinical Centers of Excellence that are part of the federal World Trade Center Health Program – consisting of

Bellevue Hospital, Gouverneur Hospital and Elmhurst Hospital - that assess and treat WTC related physical and mental

health conditions of residents, students, workers or passersby who may have been taken ill from the effects of 9/11.

Managed toll-free phone line to assist and resolve World Trade Center patient problems.

Initiated enrollee outreach to patients and follow through.

Interfaced with provider enrollment and clinical coordination staff at three Hospital locations on external provider services.

National September 11 Memorial & Museum, New York, NY 2014 – 2016

Volunteer, Docent in the Museum

Provided interpretive experiences by giving guided tours to Museum visitors about the World Trade Center, 9/11 and its precursors and aftermath as well as the rebuilding of the site.

Weill Cornell Medical Center, New York, NY 2013 - 2014

Volunteer, Epilepsy Center for the COPE Program

& Internal Medicine Associates

Supported the management of the Cope Program - which established an integrated alliance to partnership with physicians,

patients, caregivers and the community.

Ensured optimal management of Epilepsy through health education and information, access to professionals, community

resources and psychosocial support.

Provided various client relations and patient services for the Department of Internal Medicine.

Practice of Dr. Lawrence Cutler, New York, NY 2010 – 2012

Office Manager of Obstetrics & Gynecology Practice

Provided administrative support to the physician in a private clinical practice.

Addressed all phone inquiries concerning the practice, including health insurance coverage, prescription renewals and

billing procedures.

Managed all daily office activities, updated current patient demographic data and verified patient eligibility.

Scheduled patient appointments for laboratory tests, Hospital (Weill Cornell Medical Center) admissions and surgeries.

Prepared pre-operative clearance letters and responded to all correspondence.

Maintained and organized a clinical scheduling system for the physician and office.

EILEEN MULICK, Page 2

Weill Cornell Medical Center, New York, NY 2008 – 2010

Volunteer, Department of Volunteer Services

& Consultant in the Department of Pediatric Cardiology

Volunteered full time as staff in the Volunteer Department – processed and reviewed volunteer applications; addressed

inquiries; and developed MS EXCEL applications for volunteer management.

Initiated Internal Review Board protocol applications, associated budgets and obtained sources of private funding for two

studies as a Research Consultant with Dr. Rubin Cooper, Chief, Pediatric Cardiology.

New York University School of Medicine, New York, NY 2006 – 2007

Practice Administrator of the Department of Orthopedic Surgery

- Planned, directed and managed financial, administrative and operational functions for the bi-campus of the New York

University and the Hospital for Joint Diseases’ Department of Orthopedic Surgery and maintained reporting responsibilities for 100 private physicians’ practices and direct report supervision of 75 employees.

Generated overall implementation and management of the Orthopedic Surgery Service, including the

managed development and maintenance of the infrastructure of the service and collaboration with the University and

Hospital in dealing with overall patient care and associated provider issues, medical education and scientific research.

Ensured that operational, administrative and finance goals were met while developing and implementing

short and long-term action plans related to finance, program development, marketing, managed care strategies and

other related issues to optimize utilization and improve operations.

Analyzed all revenue cycle functions and developed strategies for adaptation to market changes.

New York University Downtown Hospital, New York, NY 2003 - 2006

Administrator of the Department of Obstetrics & Gynecology

- Managed and directed administrative, academic, fiscal and programmatic functions for Department consisting of 50 faculty

members and reported directly to the Chairman of the Department and the Hospital Vice President.

Maintained effective communication with professional and non-academic staff to ensure consistent

implementation of established policies and procedures and to improve overall patient care.

Analyzed, designed, revised and implemented administrative systems providing cost-effective management, patient

care and scheduling issues, billing and reimbursement and information systems.

Managed and maintained the Department’s faculty practice and research missions including human resource

management, information technology, quality management, compliance, department budget and planning processes

and systems.

Mount Sinai School of Medicine, New York, NY 2001 – 2002

Manager of Finance of Faculty Practice Associates - left as a result of massive Hospital employee downsizing

- Managed financial and operational responsibilities of Faculty Practice Associates, consisting of 800 full-time physicians

multi-specialty group practices with $200 million in revenue.

Prepared and monitored annual Operating and Capital Budgets by revising and conforming budget format to ensure consistency with the School of Medicine’s budget for all 800 physicians.

Recommended actions and initiatives of long-term forecasts of new Hospital initiatives for review by the Department Chairmen and the Hospital Board of Trustees for final acceptance and implementation of said ventures.

Achieved accountability and transparency for all reporting on major expenditures by detailing all the revenue and expense financials with detailed explanations, justifications and business plans for dealing with deficits for presentation to the Board of Trustees.

Member of Hospital Committees – Hospital Finance Committee and Hospital Chairmen’s Board of Faculty Practice

Associates.

EILEEN MULICK, Page 3

Columbia University – College of Physicians and Surgeons, New York, NY 1999 – 2001

Director of Finance – Department of Medicine

- Responsible for oversight of administrative and financial operations of Department with an annual budget of $150 million –

consisting of 600 Faculty Members, 250 House Staff/Fellows and 300 salaried Staff within 15 Divisions.

Identified and developed budgeting system program while coordinating all multiple funding sources including the Medical School, Hospital, Grants and Contributions thereby creating a singular complete budget for each Division and a total Department summary.

Proposed and executed P&L format statements for each Division Chief.

Initiated monthly meetings with Division Administrators reviewing P&L statements to identify and rectify operational problems affecting financial status.

Executed and improved Department financial position by over $800K annually on a recurring basis by researching reimbursement agreements from previous years & discovering non-collection of agreed upon funding from the Hospital.

North Shore – Long Island Jewish Health System, Manhasset, NY 1993 – 1999

Administrative Director – Department of Pediatrics

- Responsible for the management of all administrative and finance operations for 18 medical Divisions, 70 Physicians, 300

support Staff in 110-bed North Shore University Medical Center. Maintained physician relationships and reported directly to

the Hospital Vice President and Chairmen on both Campuses.

Represented the Hospital as a member of the Biomedical Research Alliance of New York’s (BRANY) Institutional

Review Board for final approval of all physician’s proposed protocols within the Hospital.

Initiated and launched the first Departmental website in the Hospital.

Reorganized the departmental staffing structure as the first within the Hospital to directly hire and oversee the position of Business Manager for direct control of departmental revenue.

Negotiated and developed Physician Compensation Policy for direct reimbursement to create equity between

research physicians and patient centered care physicians’ salaries for submission to the Hospital, Board of Trustees, Physicians and Hospital attorneys for final program adoption.

Participated on the Merger Committee between both Hospitals and integration to determine the effects on the various

programs and staffing.

EDUCATION

M.B.A. Master of Business Administration Degree in Finance/Accounting Adelphi University, Garden City, NY

M.A. Master of Arts Degree in English/Education Adelphi University, Garden City, NY

B.A. Bachelor of Arts Degree in English/Education Adelphi University, Garden City, NY

COMPUTER SKILLS

Microsoft Office

PROFESSIONAL AFFILIATIONS

Adelphi University Alumni

American College of Healthcare Executives

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