Team Lead & POS-Centric Customer Support

Summary

Motivated professional with proven leadership as Team Lead, training staff and managing POS systems. Skilled in customer support, cash handling, and store organization from roles. Strong work ethic demonstrated through maintaining cleanliness and efficient operations in fast-paced environments. Authorized to work in the US for any employer

Work experience

Team Member/Cashier

kids world • Morrow, GA

November 2022 to May 2023

• Organized store to enhance product visibility and improve customer experience

• Assisted customers by answering questions and resolving issues, increasing satisfaction

• Tagged clothing efficiently to ensure accurate inventory tracking

• Performed opening and closing procedures to maintain store security and readiness

• Maintained register operations, processing transactions accurately and efficiently Janitor

Warehouse • Morrow, GA

March 2020 to September 2020

• Cleaned warehouse bathrooms, office spaces, and breakrooms to maintain a sanitary work environment Team Lead

Popeyes • Marietta, GA

February 2017 to August 2020

• Trained team members to improve service quality and operational efficiency

• Maintained cleanliness of interior and exterior areas to ensure compliance with health standards

• Utilized POS system knowledge to process orders quickly and accurately

• Oversaw opening and closing procedures to ensure smooth daily operations

• Operated as cashier, handling transactions and providing excellent customer service

• Prepped food items to support timely and accurate order fulfillment Education

High school diploma

Eastside High School • Gainesville, FL

August 2006 to June 2010

Skills

Staff training Custodial experience - Custodial experience (1–2 years) Inventory management Management In-person customer service POS Store opening and closing procedures Certifications

Bartending

Britney Brown

+1-404-***-**** / ************@*****.*** / Atlanta, GA 30349

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