Admin, Executive Assistant, CSR

ELAINE DOMINGUEZ, Administrative Support Specialist

Chandler, 75758, 210-***-****, ***********@*****.*** SUMMARY Highly organized and detail-oriented professional with over 8 years of experience in administrative support, executive assistance, and financial analysis. Proven ability to manage complex calendars, streamline communications, and optimize workflows, evidenced by reducing new-hire ramp-up time by 30%. Proficient in Microsoft Office, Procore, and JIRA, with strong skills in process improvement and data management. Eager to leverage expertise in business operations and meticulous record-keeping to enhance administrative efficiency at SpaceCoast AV Consultants. WORK EXPERIENCE

Consultant

FORTITUDE SYSTEMS

01/2026 – Present Dallas

Provided cross-functional leadership by spearheading a dedicated administrative task force with key stakeholders, ensuring high-integrity transfer of mission-critical project data.

Directed customer-centric support teams to maintain 100% Service Level Agreement (SLA) adherence; optimized Key Performance Indicators (KPIs) to drive productivity.

Delivered targeted coaching and daily mentorship, improving technical proficiency across the team.

Engineered streamlined large-scale data transfers and implemented real- time validation protocols with field technicians.

Designed and instituted strategic onboarding programs that reduced new- hire ramp-up time by 30%.

Integrated workflows using Procore, centralizing observation tracking and accelerating documentation speed.

Construction Equipment Division Assistant

CCC GROUP INC.

11/2024 – 11/2025 San Antonio

Managed daily office operations, serving as the primary liaison for key vendors and coordinating executive meetings and onsite hospitality. Administered state title transfers and Motor Vehicle Record (MVR) documentation with strict confidentiality.

Led full-cycle Accounts Payable (AP) processes, including coding and reconciliation, and supported revenue assurance through Accounts Receivable (AR) management.

Produced month-end reporting and analysis to provide leadership with actionable performance insights.

Oversaw license registrations and renewals across multiple jurisdictions, including required state inspections, to ensure regulatory compliance. Utilized JIRA to manage tickets and resolve insurance and wireless connectivity issues for field personnel.

Sr. Executive Assistant

DRURY SOUTHWEST INC.

10/2019 – 06/2024 San Antonio

Functioned as a strategic gatekeeper for executive leadership, managing high-volume calendars and streamlining communications to optimize productivity.

Maintained General Contracting Licenses across 25 cities and 12 states, ensuring 100% compliance for hotel builds and renovations. Developed a centralized SharePoint infrastructure and an advanced Excel Safety Training tracker utilizing VLOOKUPs and formulas to automate data management.

Conducted market feasibility and competitive set revenue analysis; managed payroll and timekeeping workflows with rigorous audits for accuracy.

Financial Analyst

GE OIL & GAS

08/2014 – 12/2018 New Braunfels

Supported annual financial planning and monthly variance analysis to reduce budget discrepancies.

Spearheaded cost-savings analysis and budget modeling to improve bottom-line performance.

Performed deep-dive analysis of spending trends and AR aging to enhance cash flow visibility.

Liaised with internal and external auditors to validate controls; engineered MS Access reporting tools for training rosters and tenure tracking. EDUCATION

St. Philip’s College San Antonio

John Jay High School San Antonio

SKILLS Business Operations & Executive

Support

Process Improvement & Workflow

Optimization

Project Coordination, Data Integrity

& Systems Integration

SLA/KPI Performance Management

& Customer Support

Payroll, AP/AR, Reconciliation &

Financial Reporting

Microsoft Office (Expert)

SharePoint Procore

JIRA Oracle/Hyperion

Oracle Hyperion

Essbase Smart-view

GECARS ARM

HFM OBIEE

Business Objects (BOXI) Procore

JIRA SharePoint

SSPS (Net Facilities) Tableau

IBS Microsoft Office: Expert user (Excel,

Word, PowerPoint)

Strategic Oversight Financial Integrity

Operational Excellence Collaborative Leadership

Discretion & Integrity

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