Customer Service & Office Operations Specialist

Hayley Singleton

Covington, GA ***** +1-678-***-**** *********.***@*****.***

Professional summary

Motivated professional with extensive customer service experience in retail, dispatch, and front desk roles. Skilled in QuickBooks, scheduling, and managing daily operations. Demonstrated leadership as Team Lead at Dollar General, overseeing staff and ensuring smooth store operations. Eager to expand skills in pharmacy or veterinary technician roles while maintaining a positive, adaptable attitude.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

Office Clerk

City of Oxford Oxford, GA

August 2026 to August 2026

I took payments, filing documents, sorted the mail, answered the phones, created new customer accounts sent emails and placed work orders

Dispatcher/Customer Service

Confidential - Family Owned Business Oxford, GA

October 2025 to November 2025

• Coordinated daily dispatch operations, ensuring timely service delivery and efficient route management

• Processed invoices and payments using QuickBooks, maintaining accurate financial records

• Answered high-volume phone calls, resolving customer inquiries and scheduling service appointments Front Desk Receptionist

City of Conyers, GA Rockdale County, GA

June 2021 to September 2022

• Answered multi-line phones and scheduled appointments, improving office efficiency

• Directed calls to appropriate departments or personnel, ensuring prompt response to inquiries

• Took accurate messages and filed documents for the service department, supporting administrative operations Cashier/Customer Service

Tractor Supply Covington, GA

August 2019 to June 2021

• Operated cash register and processed transactions, ensuring accuracy and customer satisfaction

• Stocked shelves and maintained product displays, contributing to a well-organized store environment

• Recovered and cleaned store areas, enhancing overall appearance and shopping experience

• Assisted and directed customers to correct aisles, improving customer service and sales Team Lead

Dollar General Oxford, GA

August 2018 to August 2019

• Served as manager on duty, overseeing store operations and supervising staff during shifts

• Operated as cashier, processing customer transactions efficiently and accurately Education

Pharmacy Technician (High school diploma or GED)

Penn foster online Remote

November 2019 to Present

Upper secondary education

Pharmacy Technician (Upper secondary education)

Pennfoster online

Skills

Dispatch record maintenance Mobile devices Hospitality Bookstore experience Client interaction via phone calls Micros POS Writing skills Client communication management Fleet management - Largest fleet managed (1-10 vehicles) Report preparation Communication with pet owners Organizational skills Appointment scheduling Refund processing Shrink control Filing Animal hospital experience Cash handling machinery Payment verification Phone communication Medical software Square (POS) Data entry Stakeholder relationship building Maintaining patient confidentiality Team leadership Client rapport building Retail industry sales team management Merchandising display arrangement Sales team management Windows Store closing procedures Handling customer inquiries File organization Manufacturing company experience Detecting counterfeit currency Calendar management Medical scheduling POS systems File documents Kennel experience Customer support Financial transaction processing Inventory auditing Computer operation Correspondence management Product demos Scanning Dispatch software communication Office phone management House cleaning Radio communication systems Customer records maintenance Administrative experience - Administrative experience (Less than 1 year) Work order management software Delivery management Retail sales - Retail sales experience (6–10 years) Record keeping Dispatching Conflict resolution Retail math Balancing cash drawers Productivity software Microsoft Access Cash register operations Administrative experience within healthcare Retail shipping operations Store opening procedures Customer service HIPAA Store safety protocols Patient charting Telephone systems Sales support Promoting products In-person customer service Administrative experience within retail industry Retail price checking Providing product information Attention to detail Microsoft Outlook Team motivation (leadership skill) Animal care - Animal care experience (3–5 years) Phone call management Phone answering Health care Pharmacy technician experience Customer returns handling Employee relationship building Processing cash transactions Patient service Store opening/closing procedures Payment reconciliation Foreign language proficiency Customer relationship building Customer inquiry handling Mail processing Photocopying Clerical experience Guest relations Stocking Meeting scheduling Upselling Office equipment routine maintenance Project coordination Pet care Creative problem-solving Managing customer accounts Managing patient records Face-to-face communication Managing dispatcher teams - Largest dispatcher team managed (6-10 team members) Veterinary experience Dog handling Instant messaging app Greeting customers Loss prevention Daytime scheduling Animal handling Optics Hospital experience Retail sales transactions Customer engagement QuickBooks Animal restraint Payment card processing Insurance agencies Customer communication Cleaning Time management Zoom Lightspeed Retail Making change Administrative experience within technology industry Client services Handling patient inquiries Clothing store experience Management Empathy Retail pharmacy experience Shopify POS Data collection Depositing cash Microsoft Word Retail security monitoring Cash deposit preparation Inventory management Phone reception Cash register PayPal Zettle Order assistance Special order processing Patient interaction Administrative experience within education industry Multi-line phone systems Microsoft Office Invoice processing Front desk Typing Presentation preparation Customer complaint resolution Insurance verification Confidential information handling Phone etiquette Computer skills Technical Proficiency Multitasking Veterinary administrative support Faxing Veterinary receptionist experience Teamwork Professional email communication Video communication Order entry Microsoft Excel Text messaging Office supply management On-call scheduling Real-time scheduling adjustments Delivery record maintenance

Languages

English - Fluent

Certifications and licenses

Driver's License

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