Administrative Operations & Accounting Specialist

Priscilla Hutchings 513-***-**** ************@*******.***

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PRISCILLA HUTCHINGS

513-***-**** ************@*******.***

Cincinnati, OH 45240 linkedin.com/in/priscilla-hutchings

IN BRIEF

USAF Veteran bringing over 20 years of experience in administrative, accounting, and office management across industries including a non-profit organization, big box retail, real estate, power generation, dental healthcare, health insurance, and engineering where I demonstrated the ability to:

Contribute directly to the efficiency and effectiveness of business operations including but not limited to marketing, business development, sales, and customer experience

Manage 100+ customers during demanding sales events in an effective and gracious manner

Completed bi-weekly payroll for 300+ company associates, incl. calculating taxes, vacation, and sick time

Perform duties with professionalism and courtesy to customers

Resolve complaints and issues with the appropriate sense of urgency

Communicate clearly in writing and orally and educate customers from all walks of life

Develop rapport with clients quickly and building trust and brand loyalty

Keep records and enter data into databases with accuracy and attention to detail

Train new hires and provide orientation on various systems, procedures, and processes that they may encounter in their daily work performance

Specialized Expertise:

Relationship Management

Communications

Organization

Team Building

Issue Resolution

Detail Oriented

Time Management

Report Building

Marketing

Business Development

Clerical Administration

Business Administration

Business Operations

Data Entry

Accounting

Shipping & Logistics

Travel Planning

Proofreading & Editing

ORGANIZATIONS AND AFFILIATIONS

American Heritage Girls – Tenderheart Leader Troop OH0226 (2022 – 2024) Greater Than Rubies Camp – Tenderheart Shepherd (2024) Wiz Kids – Volunteer (2015, 2018)

COMPUTER PROFICIENCIES

Microsoft Office 365: Outlook, Word, Excel, PowerPoint, and Teams; Adobe: InDesign, Photoshop, and Illustrator; Paycom; Deltek Vision; Constant Contact; UPS Shipping; 10-Key EDUCATION, CERTIFICATION, AND TRAINING

Katherine Gibbs Secretarial School, Norwalk, CT

Secretarial Studies and Office Administration

HONORS AND AWARDS

USAF – Honorable Discharge

Priscilla Hutchings 513-***-**** ************@*******.*** Page 2

PROFESSIONAL WORK EXPERIENCE

American Heritage Girls, Inc., Cincinnati, OH (Sept. 2024 – Present) Office Manager – Directly responsible for interacting with and supporting partners, senior managers and remote staff.

Front Office & Visitor Services (Backup support for Mission & Marketing Coordinator)

Answer, screen, and direct incoming calls on a multi-line phone system; respond to basic inquires and route calls to the appropriate staff or department.

Welcome visitors professionally and courteously; notify staff of arrivals and coordinate access as needed.

Monitor the general organizational email inbox and forward communications to the appropriate person or team.

Coordinate scheduling of office tours and visitor experiences as requested.

Communicate office closures and building-relating updates to staff and relevant external parties.

Sort and distribute incoming mail and packages; maintain confidentiality of all correspondence.

Assist Volunteer Services, Troop Growth & Curriculum by performing the following duties: o Package and ship National Adult Recognitions awards, National Sounding Board pins, and Christmas gifts for Alliance/Relationships and Troop Support Staff (TSS). o Maintain a basic inventory of Starts & Stripes Award box items, Startup Box materials, and Crisis Care items. Package and ship items for each category listed as requests come in throughout the year.

Facilities & Building Management

Serve as the primary point of contact for all day-to-day building and office needs including maintenance, supplies, equipment and vendor coordination.

Manage and maintain the organization’s building maintenance and service schedule, ensuring all inspections, preventive maintenance tasks, and vendor services are scheduled, tracked and completed on time across categories including fire and life safety, HVAC, roofing, plumbing, electrical, security, janitorial, pest control grounds, snow removal and paving.

Solicit competitive bids for maintenance and improvement projects evaluate proposals and coordinate work with approved vendors and contractors.

Manage all service agreements for building, grounds and equipment; monitor contact terms and proactively initiate renewals or rebids before expiration. Budget & Financial Administration / Administrative & Contract Support

Manage departmental allocation of postage and other shared costs.

Maintain a spreadsheet of all incoming checks and mail thank you letters to donors supporting American Heritage Girls.

Process and print checks; coordinate with the finance team on deposit recording, file updates, and related financial recordkeeping.

Handle purchasing for office and operational needs within established budget

Assist in planning logistics for in-house and off-site organizational activities and events.

Maintain organized filing systems for all operations contracts and agreements. Priscilla Hutchings 513-***-**** ************@*******.*** Page 3

Geotechnology, LLC, DBA UES, Cincinnati, OH (Mar 2006 – Aug. 2024) F.K.A. Geotechnology, Inc.

Marketing Assistant (Mar 2020 – Present) – Directly responsible for executing varied marketing services for the Company and the Market Teams.

Help marketing team develop and implement marketing strategies, campaigns, and events to build company’s brand and awareness

Coordinate activities of the Company's public relations firm, whose role is to secure articles about Geotechnology in local and national media

Update the Company website and/or Company intranet regarding information on Company's projects experience, news items, etc.

Assist in typing designing and production of advertisements for publication in newspapers and magazines

Assist with typing articles, obtaining photography, and coordinating design and production of client newsletter, GeoBlast, in addition to sending newsletter to clients

Assist in writing and producing quarterly in- house Company newsletter The GeoGram

Develop client specific Statement of Qualifications and presentation packages to requests from clients and professional staff

Assist with typing text and producing graphics materials for proposals in response to RFPs

Update and maintain files of all marketing materials and revises materials periodically to keep them current

Research and draft project descriptions and designs new project profiles

Develop SF 330 forms in response to governmental procurement opportunities

Periodically update SF 330 form for submittal to governmental agencies

Participate in scheduled Central Region Business Development/Marketing Team meeting

Assist with annual updates pre-qualification information for numerous agencies and clients

Assist with updating social media outlets, i.e. Linkedln, Facebook, and Twitter

Assist Marketing Manager with conducting long-range market research and planning for potential new clients/ firms and market segments which have been strategically identified

Contacts potential team partners in response to RFPs Branch Office Manager, Cincinnati, OH (Mar 2006 – Mar 2020) – Directly responsible for interacting with and supporting partners, senior managers, and other staff.

Provided stability in the office during Geotechnology acquisition by UES in 2016

Welcomed office visitors warmly and alert staff to arrivals of scheduled appointments

Oversaw and supported all administrative duties in the office while performing general office duties, including, but not limited to:

− Answering multi-line phones

− Routing calls

− Taking messages

− Greeting visitors

− Managing petty cash $500

Formatted and typed Geotechnical Reports, CMT and concrete reports, emails, and other documents

Managed and maintained office inventory by restocking supplies and placed purchase orders to maintain adequate stock levels and encourage cost-effective solutions

Coordinated domestic travel arrangements, including hotel and ground transportation

Interacted with vendors, contractors and professional services personnel to receive orders, directed activities and communicated instructions

Developed and implemented office policies and procedures

Identified and implemented opportunities for process and office management improvements

Facilitated maintenance and repair of office equipment

Performed high-volume and accurate project/contract entry into software platform

Developed and maintained beneficial relationships with external clients and internal team members

Communicated regularly with managers and billing staff regarding payment issues

Followed-up on invoices/payments with clients

Received, sorted and managed incoming/outgoing mail, deliveries, Fedex and maintained Stamps.com mailing system and account

Assisted with on-boarding new employees and instructed on administrative procedures, company policies and performance standards

Coordinated office social activities, birthdays, retirements, baby showers, and VIP guest visits, etc. Priscilla Hutchings 513-***-**** ************@*******.*** Page 4

Wal-Mart Stores, Inc., Springdale, OH (Feb 2004 – Mar 2006) Accounting Clerk (Aug 2004 – Mar 2006) – Directly responsible for providing accounting, clerical, and administrative support for a busy Walmart store.

Generated and maintained forms, reports, and logs via computerized management software

Completed bi-weekly payroll for 300+ company associates, incl. calculating taxes, vacation, and sick time

Tracked financial transactions

Maintained accurate and complete documentation for all financial department procedures

Monitored status of accounts receivable and payable to facilitate efficient processing

Provided key clerical and administrative support to senior accounting

Processed register pick-ups and deposits, customer service management change funds, service desk loans, verified and sent bank deposits

Resolved customer complaints while prioritizing customer satisfaction and loyalty

Maintained and managed return checks received

Finalized all sales, refunds, receipts, and prepared daily management reports

Balanced the safe daily

Customer Service Manager/Layaway/CSM (Feb 2004 – Aug 2004) – Directly responsible for day-to- day front-end, customer service, training, compliance, safety, and maintenance of a busy Walmart store.

Promoted from Customer Service Manager to Accounting Clerk after only 6 months in customer service

Ensured registers were prepared for opening and closing each day

Monitored, maintained and controlled all front-end cash levels

Supervised and trained cashiers in front-end procedures, policies and customer service

Addressed customer complaints and resolved issues with the appropriate sense of urgency

Coordinated the checkout area, break schedules, and front-end activities

Resolved customer complaints and answered questions

Trained and developed front-end associates, including demonstrating safe lifting and scanning techniques

Ensured compliance with customer satisfaction cards and competition ads

Safety: Ensuring proper security at the checkouts

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