Administrative Operations Manager and Coordinator

Fotini Plakioti

**************@*****.*** 646-***-**** New York, NY

Administrative and operations professional with 20+ years of experience managing office operations, administrative support, scheduling, correspondence, and project coordination. Skilled in maintaining confidential records, preparing documents, coordinating with vendors and stakeholders, and supporting daily office operations in fast-paced environments. Strong customer service, proofreading, communication, and organizational skills, with proficiency in Microsoft Office.

EXPERIENCE

Alpha Omega Synergy, New York, NY 2014 - 2026

Business Operations Manager

• Business Operations Management: Directed daily operations for the New York office and showroom, overseeing workflow, purchasing, inventory, vendor relationships, shipping logistics, customs documentation, and coordination with international staff. Developed and implemented efficient office procedures to improve workflow, communication, organization, and record management. Prepared presentations, proposals, and written communications while ensuring accuracy, professionalism, and attention to detail. Served as a liaison between clients, vendors, internal teams, and external partners to facilitate communication, resolve issues, and support daily operations. Prepared professional correspondence, reports, presentations, and business documents to support daily operations and effective communication.

• Marketing & Client Relations: Maintained a professional and visually engaging showroom environment through product displays, spatial organization, and client-facing presentations that supported sales and strengthened the company’s brand.

• Administration: Managed business documentation including client records, invoices, purchase orders, shipping records, customs paperwork, correspondence, and internal files while maintaining efficient administrative systems.

• Design Project Management: Led residential, commercial, and ecclesiastical design projects by collaborating with clients on concepts, materials, decorative elements, and customized solutions. Coordinated measurements, specifications, timelines, and presentations to ensure successful project execution.

• Sales: Managed the full sales cycle, including client consultations, product presentations, proposals, order coordination, and follow-up, contributing to $1.5M in sales revenue through strong client relationships and tailored product recommendations.

• Customer Service: Served as the primary client contact, responding to inquiries, resolving issues, providing product guidance, and maintaining long-term customer relationships through consistent communication and follow-through.

International Communications, New York, NY 2012 - 2014 Art Director & Radio Producer

• Managed creative, editorial, administrative, and production activities for weekly newspaper, radio, and multimedia communications projects.

• Produced and maintained promotional materials, publication content, visual assets, and marketing collateral while supporting radio programming and media production.

• Prepared and maintained project documentation, production records, schedules, and communication materials to support efficient workflows and timely completion of projects.

• Developed radio advertisements and promotional campaigns, coordinating content, production details, and communication materials, while coordinating production schedules, content development, and project deadlines.

• Prepared and maintained production notes, project documentation, schedules, and communication records to support efficient workflow and timely project completion

• Collaborated with clients, vendors, staff, performers, and production teams to coordinate schedules, manage project details, and support smooth daily operations.

• Planned and executed biannual live concerts, overseeing event logistics, promotional materials, scheduling, performer communication, vendor coordination, and production support. Orthodox Observer, Greek American Archdiocese Newspaper, New York, NY 2000 – 2002 Art Director

• Developed promotional material, advertisements and newspaper campaigns for nonprofit organizations and Archdiocese-led humanitarian initiatives, supporting public awareness, community engagement, fundraising efforts initiatives, and public outreach programs.

• Collaborated with editorial, administrative, and community partners to organize content, coordinate revisions, and support timely completion of publication materials.

• Proofread and reviewed publication pages, written content, and visual materials to ensure accuracy, consistency, quality, and adherence to strict deadlines.

• Designed advertisements, graphics, and print-ready publication materials while proofreading pages and visual content to ensure accuracy, consistency, quality, and adherence to weekly publication deadlines. Proini, Greek American Newspaper, New York, NY 1998 – 2000 Art Director

• Designed and prepared newspaper layouts, graphics, advertisements, and visual materials for print publication using InDesign and other Adobe Creative Cloud software.

• Reviewed and proofread published content, graphics, and page layouts to ensure quality, accuracy, and professional presentation.

• Collaborated with editors and production staff to organize content, manage revisions, and support timely publication processes.

EDUCATION

AKTO Art & Design College, Athens, Greece

Bachelor of Graphic Design.

The Art Institute of Pittsburgh, Pittsburgh, Pennsylvania Bachelor of Interior Design

SKILLS

• Administrative: Office Operations, Scheduling, Filing, Records Management, Data Entry, Correspondence, Email Communication, Document Preparation, Correspondence, Proofreading

• Customer Service & Sales: Client Relations, Customer Support, Database & Spreadsheet Management, Sales Coordination, Showroom Management, Product Presentations, Client Follow-Up, Issue resolution

• Operations: Project Coordination, Vendor coordination, Budget & Invoice Tracking, Purchase Records, Shipping Documentation, Customs Paperwork, Project Coordination

• Design: Product Design Support, Church Interior Design Support, Material Selection, Decorative Planning, Layout Design, Graphic Design

• Software: Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe Creative Suite

• Languages: Greek, English

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