Retail Store Manager - Customer Service Leader

RENE RANGEL

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PROFESSIONAL SUMMARY

Results-driven store manager with a proven track record in customer service, team leadership, and inventory management. Committed to enhancing team performance and optimizing operations to drive sales growth. Dynamic store manager with over a decade of experience in retail operations. Expertise in developing training programs, enhancing customer relations, and analyzing sales data to drive performance improvements and operational efficiency.

Dedicated professional with strong skills in team leadership and customer relations. Experienced in implementing training initiatives that improve service delivery and customer satisfaction, driving overall store success.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

SKILLS

• Customer service • Problem-solving

• Customer relations • Multitasking and organization

• Customer service management • Store operations

• Training and mentoring • Store opening and closing

• Team leadership • Friendly and positive

• Outstanding communication skills • Team leadership and coaching

• Inventory management • Store merchandising

• Cash management • Shift scheduling

WORK HISTORY

02/2014 - 08/2026

Store Manager

Cash America Pawn - San Antonio, TX

• Led daily store operations, ensuring optimal inventory management and customer service standards.

• Analyzed sales data to identify trends, optimizing product placement and pricing strategies.

• Developed and implemented training programs for new staff to enhance team performance and retention. Oversaw compliance with company policies and procedures, maintaining a secure and efficient work environment.

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SANANTONIO, TX 78221 210-***-**** **********@******.*** WWW: Bold.Pro Collaborated with corporate management on promotional initiatives, increasing foot traffic and sales revenue.

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Conducted regular performance reviews, providing actionable feedback to improve team effectiveness and morale.

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Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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• Improved customer satisfaction through staff training in customer service and product knowledge. Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

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11/1993 - 12/2014

Unit Director

ACTION PAWN - San Antonio, TX

• Led operational strategies to enhance store performance and customer satisfaction.

• Developed training programs for staff to improve service delivery and product knowledge.

• Streamlined inventory management processes to optimize stock levels and reduce waste.

• Implemented sales initiatives resulting in increased revenue and improved market positioning.

• Oversaw compliance with industry regulations, ensuring safe and ethical business practices. Controlled resources and assets for department activities to comply with industry standards and government regulations.

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Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

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• Developed detailed plans based on broad guidance and direction.

• Set aggressive targets for employees to drive company success and strengthen motivation. EDUCATION

High School Diploma

MCcOLLUM High School - San Antonio, TX

LANGUAGES

English

Full Professional

VOLUNTEER WORK

Memebr

• Coordinated community outreach programs to enhance local engagement and volunteer participation. Member of The GOC (GUARDIANS OF THE CHILDREN) it is a organization that assist in all types of child abuse for children who need assistant

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A rider for the CITY TRIBE MOTORCYCLE TRIBE we would assist families in need during Thanksgiving, Christmas, Easter and other Holidays

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INTERESTS

• Enjoy participating in [activity] for overall physical and mental well-being.

• Documenting and sharing travel experiences.

• Cooking

• I enjoy helping others and giving back to the community.

• Community Cleanup

• High-Intensity Interval Training

• I like working with my hands and fixing things.

• Fundraising Events

• Crafting and DIY Projects

• Team Sports

• Woodworking

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