Customer Service & Retail Operations Specialist

LANIA DURDEN

**** ******** **, ****** *********, CA 91730

Phone: 909-***-****

Email: *************@******.***

PROFESSIONAL SUMMARY

Dependable, customer-focused, and highly motivated professional with over four years of experience in customer service and retail operations. Recognized for providing outstanding customer service, maintaining a positive attitude, and working efficiently in fast-paced environments. Quick learner who is punctual, organized, creative, detail-oriented, and committed to providing exceptional customer service.

CORE QUALIFICATIONS

Customer Service

Mailbox Rentals

Cash Register/POS

Multi-Line Phones

Copy, Fax & Scan Services

Passport Photos

Mail Sorting

Inventory Management

Social Media Marketing (TikTok, Instagram, Facebook, Shopify)

Excellent Communication

Fast Learner

Dependable & Punctual

Creative

Team Player

Professional Appearance

PROFESSIONAL EXPERIENCE

Mailbox Plus More – Customer Service Associate

June 2021 – Present Rancho Cucamonga, CA

Assist customers with mailbox rentals and business service inquiries.

Greet customers professionally and provide outstanding customer service.

Answer high-volume multi-line telephone calls.

Sort and organize incoming and outgoing mail.

Provide copy, fax, and scanning services.

Take passport photos.

Operate the cash register and process customer transactions.

Maintain inventory and restock merchandise.

Create and post advertisements on TikTok, Instagram, Facebook, Shopify, and other social media platforms.

Maintain a clean, organized, and welcoming store environment.

EDUCATION

Colony High School – Ontario, CA

High School Diploma, Graduated May 2025

Chaffey College – Rancho Cucamonga, CA

Currently Enrolled – Business

PROFESSIONAL STRENGTHS

Quick learner

Excellent listener

Reliable and punctual

Creative

Organized and detail-oriented

Works well under pressure

Easy to get along with

Positive attitude

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