Junior IT Support Technician & Cybersecurity

Asan Felder

757-***-**** ***********@*****.***

Chesapeake, VA

Professional Summary

Dedicated Junior IT Support Technician with a solid foundation in computer systems, networking, and cybersecurity. Proven expertise in troubleshooting technical issues, implementing effective cybersecurity protocols, and delivering exceptional customer service. Demonstrates strong analytical skills, teamwork, and a proactive approach to continuous learning in fast-paced IT environments.

Technical Skills

- Windows Operating Systems (Windows 10/11)

- Networking Fundamentals (TCP/IP, DNS, DHCP)

- Microsoft 365 Administration

- Active Directory Management

- VPN Configuration and Troubleshooting

- Hardware Imaging, Configuration, and Deployment

- Multifactor Authentication (MFA)

- Cybersecurity Implementation and Training

- Printer and Peripheral Device Troubleshooting

- Customer Service and Communication

- IT Documentation and Reporting

Professional Experience

IT Support Technician Intern

REH3, LLC, Chesapeake, VA July 2024 – Present

- Monitored and managed helpdesk requests, providing timely resolution via phone and email.

- Implemented cybersecurity measures, significantly enhancing data protection and network security.

- Developed cybersecurity training programs, increasing employee compliance and awareness.

- Detected and resolved ransomware attacks, minimizing operational disruptions.

- Performed regular security audits and risk assessments, reducing identified vulnerabilities by 15%.

- Configured and managed multifactor authentication (MFA), decreasing unauthorized access risks by 30%.

Retail Sales/Cashier Associate (Seasonal)

Dick’s Sporting Goods, Chesapeake, VA October 2024 – Present

- Delivered outstanding customer support, resolving customer inquiries effectively.

- Assisted with merchandising, inventory management, and provided front-line troubleshooting for payment and POS systems.

Dispatcher/Inventory Specialist

ADF Hauling, LLC, Chesapeake, VA June 2022 – August 2023

- Managed inventory systems efficiently, processed customer orders, and maintained accurate data entry.

- Facilitated clear communication between clients and the technical team to streamline operations.

Customer Service Associate (Seasonal)

Burger King, Chesapeake, VA April 2024 – June 2024

- Provided prompt and courteous customer service, handling orders and transactions efficiently.

- Maintained high standards of cleanliness and safety within customer service areas.

Education & Certifications

- Cybersecurity AAS, Tidewater Community College, Virginia Beach, VA (Expected May 2026)

- High School Diploma, Indian River High School, Chesapeake, VA (June 2024)

- HVAC Certificate, Chesapeake Career Center (June 2024)

Certifications:

- CompTIA A+ (In Progress)

Additional Qualifications

- Valid driver’s license and reliable transportation

- Capable of lifting and carrying IT equipment up to 50 lbs

- Excellent organizational skills, attention to detail, and ability to multitask effectively

- Strong interpersonal skills and commitment to ongoing professional growth

Contact this candidate