Detail-Oriented Customer Service and Warehouse Professional

LISA MILBURN

Wilmington, OH *****

937-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Reliable and detail-oriented professional with over 15 years of experience in customer service, retail, and warehouse environments. Known for strong communication, problem-solving, and the ability to provide excellent service while maintaining accuracy and efficiency in fast-paced settings. CORE SKILLS

• Customer service & guest support

• Strong communication & interpersonal skills

• Problem-solving and conflict resolution

• Cash handling & transaction processing

• Team collaboration and reliability

• Time management and multitasking

• Attention to detail & accuracy

• Handling customer concerns professionally

• Organization and task prioritization

• Adaptability in fast-paced environments

WORK EXPERIENCE

Inbound Air Sorter / Smalls May 2022 – April 2026

Amazon Wilmington, OH

• Provided support in a fast-paced environment while maintaining accuracy and efficiency

• Communicated effectively with team members to ensure smooth workflow

• Verified shipping labels and handled issues with attention to detail

• Resolved package issues by routing to appropriate departments

• Maintained organization and productivity under pressure Grocery Clerk April 2008 – April 2022

Kroger Wilmington, OH

• Delivered excellent customer service by assisting shoppers and resolving concerns

• Operated cash register and handled transactions accurately

• Stocked and organized inventory across multiple departments

• Communicated with team members to maintain store operations

• Maintained a clean and welcoming store environment

• Handled customer questions and provided product information

• Managed time effectively during high-traffic periods EDUCATION

Whiteoak High School Mowrystown, OH

Diploma

Southern State Community College Hillsboro, OH

Coursework in Data Processing (not completed)

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