Executive Director Senior Services Leader

Debbie Joseph (***) *** – ****

Deer Park, NY ****9 ************@*****.***

PROFESSIONAL SUMMARY

Experienced and results-driven human services professional with over 30 years of leadership and hands-on experience in diverse organizational settings. Proven ability to assess community and client needs, develop targeted programs, and implement strategies that promote well-being and align with organizational goals. Excellent team player and supportive leader, recognized for strong communication skills as a great orator and active listener. Skilled in team building, resource coordination, and creating innovative solutions to improve service delivery. Known for empowering teams, fostering collaborative environments, and balancing big- picture goals with attention to detail to achieve positive outcomes. Highly adept at working with diverse populations and building strong relationships. Committed to exceeding expectations through compassionate service, strategic planning, and continuous program evaluation.

STRENGTHS & QUALIFICATIONS

• Leadership • Attention to Detail • Mentoring

• Time Management

• Customer Service

• Team Collaboration

• Organizational Skills

• Multi-Tasking

• Program Analysis

PROFESSIONAL EXPERIENCE

Metropolitan Realty Group, NY 2023 - Sept 2024

Resident Services Coordinator

• Coordinated resident services for multi-site residential properties, including low- and moderate-income housing.

• Worked closely with residents to address concerns and connect them with appropriate resources and services.

• Ensured compliance with HUD regulations and company policies.

• Assisted in organizing community events to promote resident engagement and well-being.

• Maintained accurate records and prepared detailed reports on resident services and program. Rose Community, New York, NY 2018 - 2023

Residential Services Coordinator

• Transitioned seamlessly from Winn Residential to Rose Community under new management.

• Developed relationships with local service providers to offer support services for residents.

• Monitored resident satisfaction and implemented improvements based on feedback.

• Managed a caseload of residents, providing individualized service plans to meet their needs.

• Organized health screenings, job fairs, and educational workshops for residents. Winn Residential Management Corp, New York, NY 2016 - 2018 Residential Services Coordinator moved with parent company

• Oversaw resident services at multiple residential properties in the New York region, including HUD-subsidized housing and market-rate developments.

• Coordinated with external service providers to offer programs focused on health, financial literacy, employment, and social services.

• Organized and supervised community events, including holiday celebrations, educational programs, and wellness activities.

• Ensured compliance with HUD guidelines, maintaining accurate documentation for audits and inspections.

• Developed and implemented resident engagement strategies to foster a sense of community.

• Monitored program performance, prepared detailed progress reports, and adjusted services as needed to improve outcomes. Federated Payment, Melville, NY 2015 - 2016

Marketing/ Customer Service

• Conducted direct marketing for merchant card services, targeting business-to-business sales.

• Scheduled client meetings and provided follow-up support for the sales team.

• Delivered high-quality customer service, ensuring new accounts were set up and serviced effectively.

• Managed customer inquiries, resolving issues and improving client satisfaction.

• Assisted in the development of marketing materials and promotional campaigns. Debbie Joseph (516) 473 – 3837

Deer Park, NY 11729 ************@*****.***

Wyandanch Homes and Property Development Corporation, Deer Park, NY 2011 - 2014 Executive Director

• Directed all aspects of budgeting, reporting, and financial management for a non-profit organization.

• Managed daily operations for multiple affiliates, ensuring contract compliance and strategic alignment.

• Supervised senior management and staff across various departments, promoting a collaborative work environment.

• Oversaw HUD-funded properties, ensuring compliance with federal regulations and maintaining quality standards.

• Developed and implemented strategic plans, setting both short- and long-term goals for the organization.

• Built and maintained partnerships with community organizations and government agencies to enhance service offerings.

• Prepared and presented reports to the board of directors and stakeholders on program performance and financial status. Harriet Tubman Family Center, New York, NY

Director

• Managed and provided oversight for a 100-unit Tier II homeless family shelter in Harlem, NY, ensuring effective operation across Social Services, Fiscal, and Maintenance departments.

• Supervised 30 employees, including hiring, training, performance evaluation, and ensuring staff compliance with agency policies.

• Developed and implemented the policy and procedures manual to standardize operations and ensure regulatory compliance.

• Executed and managed service contracts with NYC governmental agencies while maintaining fiscal responsibility within contract guidelines.

• Ensured contractual compliance with program goals by establishing monitoring systems to track and enhance service effectiveness.

• Maintained budget oversight, ensuring financial efficiency through comparative purchasing, staff training, and budget monitoring.

• Prepared quality assurance reports for external agencies as required. Deputy Director

• Served as the second-in-command, responsible for overseeing 24-hour facility operations and managing the program in the absence of the Director.

• Enforced policies, procedures, and regulations to ensure the safety and security of both residents and staff.

• Maintained the facility’s infrastructure and environment, ensuring a safe, functional space for clients and employees.

• Facilitated cross-departmental communication, ensuring seamless coordination across all units within the program.

• Identified and secured funding sources to enhance program services and improve operational effectiveness. COMPUTER EXPERIENCE

Microsoft Word, Excel

EDUCATION

Bachelor of Arts/ Adelphi University

AFFILIATIONS

Active member of the Welfare to Work Commission, Health and Welfare Council of Long Island, Wyandanch Implementation Committee, and Wyandanch Rising – Town of Babylon (TOB). Served on the United Way of Long Island Executive Committee and contributed to community enrichment through the Venettes Cultural Workshop, Mother’s Club of Wheatley Heights, and First Church Ministries of Wyandanch. Also engaged in volunteer efforts with the American Cancer Society.

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