REMOTE Collections Representative

NICOLE KIMREY

United States 720-***-**** ************@*****.***

REMOTE COLLECTIONS REPRESENTATIVE

Experienced Collections Professional with 10+ years of success in consumer and commercial collections, accounts receivable, and customer service. Highly effective in remote environments, managing high call volumes, negotiating payment resolutions, maintaining compliance, and documenting accounts accurately. CORE SKILLS

Consumer & Commercial Collections • Remote Work Productivity • Inbound & Outbound Calling • Payment Negotiation

• Accounts Receivable • Compliance & Documentation • Financial Hardship Programs • CRM & Auto-Dialer Systems • Microsoft Word & Excel

PROFESSIONAL EXPERIENCE

Financial Pacific Leasing — Collections Representative (Remote) 01/2023 – Present Manage commercial collections accounts remotely; conduct inbound and outbound calls, negotiate payment plans, document account activity, and maintain compliance while building strong customer relationships. BC Tax — Tax Consultant / Collections Representative 12/2018 – 11/10/2022 Handled outbound collections related to tax debt; assisted clients with penalty reduction programs, negotiated payment arrangements, and maintained detailed documentation in compliance with regulations. Machol & Johannas LLC — Collections Specialist 07/2018 – 10/2018 Performed inbound and outbound collections calls, negotiated settlements, and assisted consumers with financial hardship options.

Alliance Data — Collections Specialist 07/2011 – 02/2018 Conducted high-volume outbound collections on past-due credit card accounts, negotiated payments, assisted customers with hardship programs, and met performance metrics in a fast-paced environment. EDUCATION

CCD North — GPA 3.5