Restaurant General Manager - Multi-Unit Leadership

Daina Johnson

Restaurant General Manager

Villa Rica, GA 30180 +1-678-***-**** **************@*****.*** Professional Summary

To obtain a position that utilizes my experience as a leader with solid skills in leadership development, communication, training, recruitment, and organizational skills.

Willing to relocate to: East Point, GA - Douglasville, GA - Riverdale, GA Work Experience

General Manager

Wingstop Georgia

November 2023 to Present

• Responsible for overall food quality, recipe adherence and presentation, and ordering and receiving of inventory

• Maintain strict compliance with health, safety, and security standards and procedures

• Staff, supervise, train, and develop food production team members as well as servers and cashiers

• Assist with scheduling, conduct performance evaluations, answer team member questions and resolve issues in a timely manner

• Provide outstanding guest service and exceed the customers' expectations General Manager/Multi Unit Manager

Funky Chicken Georgia

April 2021 to November 2023

• Responsible for overall food quality, recipe adherence and presentation, and ordering and receiving of inventory

• Maintain strict compliance with health, safety, and security standards and procedures

• Staff, supervise, train, and develop food production team members as well as servers and cashiers

• Assist with scheduling, conduct performance evaluations, answer team member questions and resolve issues in a timely manner

• Provide outstanding guest service and exceed the customers' expectations Restaurant Manager Administrative multi unit

TGI Friday's Atlanta, GA

November 2016 to April 2021

Follows all relevant brand standards to deliver Fridays Service Style. Verifying the accuracy of invoices and other accounting documents or records. Update and maintain accounting journals, ledgers and other records detailing Provide assistance to Director of operations

Communicate with Management in multiple locations

Assist in building data base for multiple back office systems via CTUIT/RADAR Provide inspections on monthly basis

Process invoices for accounts payable via Great Plains Hospitality Manager / Kitchen Manager

Golden Corral Columbus, GA

March 2016 to September 2016

• Responsible for overall food quality, recipe adherence and presentation, and ordering and receiving of inventory

• Maintain strict compliance with health, safety, and security standards and procedures

• Staff, supervise, train, and develop food production team members as well as servers and cashiers

• Assist with scheduling, conduct performance evaluations, answer team member questions and resolve issues in a timely manner

• Provide outstanding guest service and exceed the customers' expectations Hospitality Manager

Ryan's Buffett Carrollton, GA

September 2013 to February 2016

• Maintain strict compliance with health, safety and security standards and procedures

• Staff, Supervise, train, and develop food production team as well as servers and cashiers

• Provide outstanding guest service and exceed the customers' expectations Insurance A/R Specialist

Greenway Health Carrollton, GA

April 2014 to May 2015

processed claims and maintain insurance claims and collections

• Develops and implements general insurance and health policies in accordance with state and federal laws

• Resolves some issues independently, and escalates more complex questions or issues appropriately

• Complies with contract requirements, business unit rules, and related and legal issues OTHER MEDICAL BILLING AND CALL CENTER EXPERIENCE FROM 1992-2014 Education

Healthcare Business Management

Jones International University

November 2011

Business Administration

Suffolk Community College

May 1991

Upper secondary education

High school diploma or GED

Skills

Medicare Outbound calling Food service Data entry Hospitality Profit & loss Fast casual experience Team management Leadership Data reporting English Healthcare team management Restaurant management Gastroenterology Medical terminology ICD-10 Performance reviews Guest relations CPT coding Process improvement Administrative experience Recruiting Kitchen Management Experience Documentation review Management Contracts Business process reengineering Dashboard development General management Cost management POS Computer skills Mentoring Fast Food Kitchen management Cash handling Managing hospitality teams Customer service Hospital revenue cycle management Medical coding Attention to detail Microsoft Excel Typing Human resources ICD coding DocuSign Insurance Verification Retail management Account management Restaurant experience Analysis skills Food safety Cost control Microsoft Office Food service management Electronic health records

(EHR) management Pricing Executive-level team management Cooking Supervising experience Medical collection HCPCS Hospitality management Communication skills Microsoft Outlook Customer support Team development

Certifications and Licenses

Food Handler Certification

Driver's License

ServSafe

April 2021 to April 2026

Additional Information

Authorized to work in the US for any employer

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