Operations & Executive Support Leader

MICHELLE WAGNER

OPERATIONS MANAGEMENT EXECUTIVE SUPPORT OFFICE LEADERSHIP

Denville, NJ 973-***-**** **********@*****.*** PROFESSIONAL SUMMARY

Operations and administrative leader with 20+ years of experience managing office functions, supporting senior executives, supervising teams, and coordinating high-volume daily operations. Background includes bookkeeping, vendor and customer relations, scheduling, contract administration, banking and mortgage operations, project coordination, staff development, and workflow improvement. Known for discretion, sound judgment, responsive service, and dependable follow-through across competing priorities.

CORE EXPERTISE

Office & Business Operations Executive Support Team Leadership & Coaching Bookkeeping & Expense Control Vendor & Customer Relations Calendar & Schedule Management Contract & Records Administration Project Coordination Process Improvement Mortgage Operations & Underwriting PROFESSIONAL EXPERIENCE

OFFICE MANAGER Apr 2021 - Present

Loeffels Waste Oil Services, LLC Sparta, NJ

• Lead daily office operations across sales support, team coordination, bookkeeping, customer communications, job scheduling, and records management.

• Serve as the primary administrative contact for customers and vendors, resolving operational needs and maintaining responsive working relationships.

• Organize operational documentation and improve administrative workflows to support efficient scheduling and reliable service delivery.

EXECUTIVE ASSISTANT Oct 2018 - Apr 2021

TD Bank Parsippany, NJ

• Supported two Regional Managers by managing complex calendars, meetings, and competing priorities across multiple territories.

• Prepared reports and meeting minutes, conducted research, and coordinated requests for leaders and staff across the region.

• Tracked projects, action items, and leadership requests to promote timely follow-through and completion. ADMINISTRATIVE ASSISTANT Sep 2013 - Aug 2018

Paradigm Services Inc. Wharton, NJ

• Maintained contracts, files, and confidential records with accuracy, organization, and discretion.

• Supported management, handled incoming calls, routed inquiries, and responded promptly to customer requests. DIRECTOR Apr 2010 - Aug 2013

LearningRx Chester, NJ

• Directed planning, testing, staffing, scheduling, monitoring, and reporting across multiple initiatives and deadlines.

• Established long-term objectives and oversaw daily operations to keep programs, employees, and priorities aligned. Page 1

ASSISTANT BRANCH MANAGER Jul 2003 - Nov 2009

Superior Mortgage Mt. Arlington, NJ

• Partnered with the Branch Manager to oversee staff, coordinate daily office functions, and maintain efficient branch operations.

• Supervised up to four operations professionals and assisted with oversight of a sales team of up to 20 employees.

• Prepared performance evaluations, held regular staff meetings, and improved workflows so the office could absorb additional responsibilities during staffing reductions.

• Managed in-house bookkeeping and controlled office expenses by standardizing purchasing and inventory procedures.

• Reviewed and underwrote mortgage applications in Desktop Underwriter (DU), evaluating creditworthiness, appraisals, title documentation, and financial records for compliance with lending guidelines.

• Guided customers through loan-program options and coordinated daily with internal and external stakeholders through the loan process.

OPERATIONS SUPERVISOR Jan 1996 - Jun 2003

Champion Mortgage Parsippany, NJ

• Led day-to-day operations for a large team, providing direction to maintain service quality and efficient workflow.

• Trained, coached, and mentored employees; managed staff development, performance feedback, and annual reviews. EDUCATION

Bachelor's Degree Rider University 1992-1995

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