Registered Behavior Technician (RBT) & Patient Coordinator

OMARY RIVET VAZQUEZ

Registered Behavior Technician (RBT)

Miami, FL 786-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Compassionate and adaptable professional with experience in behavioral health, childcare, healthcare, patient services, and administrative operations. Registered Behavior Technician (RBT) with skills in behavior intervention, data collection, child support, and promoting independence. Experienced in patient coordination, scheduling, documentation, customer service, and office operations. Bilingual in English and Spanish, with strong communication, organization, empathy, and problem-solving skills. Currently pursuing a Master’s degree in Applied Behavior Analysis.

CERTIFICATIONS

•Registered Behavior Technician (RBT) — BACB Certified

•Bachelor of Science in Psychology

CORE SKILLS

•Behavior Intervention Plan (BIP) Implementation

•Data Collection, Documentation & Progress Monitoring

•Crisis Prevention & De-escalation

•Reinforcement Strategies & Goal Tracking

•Patient/Child Care & Support

•Team Collaboration with Multidisciplinary Providers

•Communication & Interpersonal Skills (Bilingual: English/Spanish)

•Professionalism, Ethical Practice & Safety Compliance

•Adaptability, Patience & Multitasking in Fast-Paced Environments

EXPERIENCE

Dispatcher / Customer Service 07/2024 – Present

UniVida Medical Centers Miami, FL

•Handled incoming calls, informing members of current program updates and answering detailed questions about benefits

•Scheduled, confirmed, and rescheduled patient appointments to keep care on track

•Distributed new member materials by mail and email, ensuring accurate and timely communication

Patient Services Coordinator 04/2022 – 05/2024

Cano Health Senior Care Miami, FL

•Served as a member advocate, resolving inquiries and improving the overall patient experience

•Coordinated medication refills and processed referral requests in a fast-paced clinical setting

•Supported new member onboarding through proactive outreach calls and transportation arrangements

•Scheduled, confirmed, and rescheduled patient appointments; answered detailed questions on programs and benefits

Payroll Administrator 01/2021 – 03/2022

ProStaff Services USA LLC Miami, FL

•Managed payroll data entry and processing for a multi-client portfolio, ensuring compliance with company guidelines

•Calculated payroll deductions and processed payroll accurately using payroll software to meet preset requirements [Software]

•Processed payroll garnishments, including tax liens and child support

•Submitted regular reports on payroll activities [Timeframe]

•Led payroll production across multiple company locations

•Verified and submitted timekeeping information for accurate and efficient payroll processing

•Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution

Private Nanny / Childcare Provider

Private Family Miami, FL

•Provided full-time, one-on-one care for children in a private home, ensuring a safe and nurturing environment

•Planned and led age-appropriate play, learning, and recreational activities to support development

•Managed daily routines, including meals, nap, and bedtime schedules

•Built strong, trusting relationships with children through patience, consistency, and clear communication

•Communicated regularly with parents regarding children's behavior, needs, and progress

Call Center Agent 06/2020 – 12/2020

South Cooling Hialeah, FL

•Helped a large volume of customers daily with a positive attitude and focus on customer satisfaction

•Adhered to company policies and scripts to consistently achieve call-time and quality standards

•Managed large volumes of inbound and outbound calls in a timely manner

•Followed call center scripts when handling a range of customer topics

•Identified customer needs, clarified information, researched issues, and provided solutions

Administrative Assistant 10/2018 – 04/2020

Florida National University Hialeah, FL

•Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors

•Executed record filing system to improve document organization and management

•Scheduled office meetings and client appointments for staff teams

•Sorted and distributed office mail and recorded incoming shipments for corporate records

EDUCATION

M.S. in Applied Behavior Analysis – Autism Spectrum Disorder (In Progress)

Purdue Global University West Lafayette, IN

B.S. in Psychology Capella University Minneapolis, MN

LANGUAGES

English, Spanish

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