Patient Services & Scheduling Professional

SHAMAIAH D. LARSEN

Santa Maria, CA *****

806-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Organized, dependable, and detail-oriented professional with experience in customer service, client communication, scheduling, recordkeeping, financial transactions, inventory, and daily operations. Experience working directly with clients and families in professional, service-focused environments. Known for patience, clear communication, strong organization, and the ability to manage multiple priorities while maintaining accuracy and professionalism. Currently pursuing EKG Technician training to expand healthcare-related skills and career opportunities. CORE SKILLS

• Appointment Scheduling & Coordination

• Customer & Client Service

• Patient/Client Communication

• Documentation & Recordkeeping

• Billing Support & Payment Processing

• Cash Handling & Till Reconciliation

• Purchase Orders & Inventory Tracking

• Confidential Information Handling

• Written & Verbal Communication

• Multitasking & Prioritization

• Problem Solving

• Team Collaboration

• Independent Work

• Attention to Detail

PROFESSIONAL EXPERIENCE

SERVICE DOG TRAINER

New Life K9 Doggie Do Good Off Leash K9

2018–2025

• Managed client appointments, schedules, and accurate service records.

• Worked directly with clients and families to provide education, guidance, and ongoing support.

• Communicated clearly with clients regarding progress, expectations, scheduling, and follow-up needs.

• Maintained detailed documentation of client information, training updates, and services provided.

• Adapted communication and training approaches to meet individual client and family needs.

• Managed multiple clients, appointments, and priorities while maintaining organized records.

• Built trusting relationships through patience, empathy, professionalism, and consistent communication.

WAITSTAFF MANAGER

Spyglass Inn

2017–2019

• Managed daily operations, employee scheduling, and workflow coordination in a fast-paced environment.

• Handled cash transactions, balanced tills, and maintained accurate financial records.

• Processed and tracked purchase orders, deliveries, and inventory needs.

• Maintain organized documentation and support accurate daily operations.

• Resolved customer concerns professionally while providing high-quality service.

• Coordinated team responsibilities and prioritized tasks to meet operational needs. BAKERY MANAGER

Bombshell Brownie Company

2013–Business Closure

• Managed daily operations, customer orders, scheduling, and administrative responsibilities.

• Handled cash management, reconciled sales, and maintained accurate transaction records.

• Managed purchase orders, vendor communication, inventory tracking, and supply organization.

• Coordinated customer orders and special events while meeting deadlines and quality expectations.

• Maintain accurate records while managing multiple responsibilities simultaneously. ADDITIONAL EXPERIENCE

Starbucks — Barista 2017–2018

Lolo’s Mexican Restaurant — Server, Hostess, Busser 2015–2017 Divine Street Cafe — Server, Hostess, Busser, Dishwasher 2015–2016 Blue Sky Bistro — Hostess, Server, Busser 2014–2015 EDUCATION & TRAINING

EKG TECHNICIAN TRAINING

Currently Enrolled Present

K9 SERVICE DOG TRAINING

Completed 2020

PEARBLOSSOM HIGH SCHOOL

High School Diploma 2014

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