Aerospace Customer Service & Contracts Administrator
Resume:
Ronda
Rueck
Ronda Rueck
Santa Clarita, 91351
**********@*****.***
I am currently seeking to apply my 11 years of experience in the Aerospace Manufacturing and Customer Service field to a Senior position where I can apply my knowledge and contribute productively as a team member.
I have a pleasant and calm personality which allows me to work productively with all types of people and I know what it takes to gain and retain a customer's trust. I am able to work with limited direct supervision and I exhibit a high level of motivation and a sense of urgency.
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Experience
CRANE AEROSPACE & ELECTRONICS/Customer Service
Administrator II
August 2024 - Present
Responsible for supporting sales success by performing administrative activities for assigned customers.
Responsible for consulting with business managers/customer account managers/regional sales managers as required. Assuring appropriate communication between the company and its customers and regulatory agencies.
Acts as liaison regarding quotes, purchase orders, order status, data entry, maintaining files and warranty returns as applicable. Carries direct responsibility for performing major assignments partnering with a diverse rate of internal departments that affect business operations to a significant degree.
Supports Finance department in past due invoice recovery efforts. Ensures quality requirements are acceptable and flowed down to customer orders.
Reviews Customer forecasts and manages demand.
Works with engineering team regarding latest drawing review. Tracks various quality, cost metrics via excel data and presents reports.
WOODWARD/Contracts Administrator
June 2022 - August 2024
Maintain a high level of data integrity and adhere to department turnaround times.
Provide post sales order status, customer and application support through completion of contract.
Purchase order review, entry and order acknowledgment. Coordinate and administer customer schedule change requests.
Communicate with customers daily via in person visits, Zoom and Teams meetings, telephone, and email correspondence. Administer customer requirements via customer web portals as needed.
Prepare and submit price quotes and negotiate price and delivery schedule.
Support Sales and Marketing forecasting and sales analysis activities. Mitigate customer complaints concerning billing disputes and services rendered.
Liaison between finance and customer to provide research and support of credits and invoice re-bills.
Interface organizationally with all supportive departments as needed to support customer needs.
Build rapport and promote communication across internal supply chain and drive for issue resolution.
Promote department objectives and office lean principles. ITT Aerospace Controls/Customer Service Specialist II September 2021 - June 2022
Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
Maintain a high level of data integrity and adhere to department turnaround times.
Administer customer requirements via customer web portals as needed.
Prepare and submit price quotes and negotiate price and delivery schedule.
Support Sales and Marketing forecasting and sales analysis activities. Mitigate customer complaints concerning billing disputes and services rendered.
Liaison between CT finance and customer to provide research and support of credits and invoice re-bills.
Interface organizationally with all supportive departments as needed to support customer needs.
Build rapport and promote communication across internal supply chain and drive for issue resolution.
TA Aerospace / Customer Service Representative
June 2015 - October 2020 Valencia Ca.
Review and execute routine and complex customer contract purchase order paperwork for accuracy and communication exceptions to the customer in an effective, professional and in a timely manner. Data entry of purchase orders as well as providing quotes to customers including both OEM and Distributors.
Interface with customers to understand and solve account related concerns such as product quality issues, milestone requests and order status through phone communication, emails, customer portals and face to face meetings to build Customer Relationships.
Responsible for Customer Scorecard Review of each account to confirm or dispute delivery scores while collaborating with the customer to correct.
Responsible for providing management and planning with customer projected Forecasts.
Support of the Business Unit Manager and Team on all products. Boston Scientific, AOG/various temp work
May 2013 - September 2014 Valencia Ca./September 2014 - June 2015 Calabasas Ca.
Mail clerk/Receptionist/Facilities Admin Assistant Regulatory Compliance
State Compensation Insurance Fund / Program Technician July 2006 - September 2011, Burbank Ca.
Accurately reviewed and processed medical billing
Corresponded with patients and providers regarding billing and payment information
Located and assessed past medical reports and other sensitive information
Data entry/10 key
Daily use of office equipment
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Education
Academy of Esthetics and Cosmetology / Licensed
2009 - 2010, San Fernando Ca.
Diploma of Cosmetology
Licensed Cosmetologist, State of California
College of The Canyons
2003 - 2004, Valencia Ca.
General Education Courses
Math and Literature
Jereann Bowman High School
1997 - 2001, Santa Clarita Ca.
General Education Courses
Diploma of graduation
Academic Achievement Award - Literature
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Skills
Well organized, detail oriented and capable of handling multiple tasks simultaneously and accurately
Proficiency in Outlook, familiar with Excel and Word, Experienced with SAP, Esker, ManMan ERP and MRP systems
Fast learner
Excellent communication and judgement skills, written and verbal
Contact this candidate