Accounts Receivable & Debt Collection Specialist
Resume:
STEPHANIE J. THOMAS
Hempstead, NY 1155-
Email: *********@*****.***
Reliable and punctual professional with a strong commitment to learning new tasks and adapting quickly to changing responsibilities. Known for a positive attitude, strong work ethic, and willingness to take initiative and grow in new environments.
SUMMARY:
● Debt Collection & Negotiation
● Accounts Receivable Management
● Outbound & Inbound Call Handling
● Payment Processing & Auto Pay Setup
● Client & Attorney Communication
● Dispute Resolution
● CRM & Collections Software (e.g. NetSuite, Dialer Systems)
● Dentrix
● Eagle
● Epaces
EDUCATION:
Hempstead High School- Hempstead, NY
Sept 1980- June 1984
● High School Diploma
New York Life Insurance Agent/Broker Examination Series 17-51 ID # LAK5HN4F
Professional Experience:
Nassau University Medical Center
2201 Hempstead Turnpike
East Meadow, NY 11554
Dental Department
Feb 23, 2026–June 18, 2026
● Dynamic Administrative Support specialist with proven expertise in patient scheduling, insurance verification and billing accuracy.
● Skilled in payment processing across multiple platforms.
● Skilled in multi line phone systems
● Committed to improving patient experience through exceptional communication and support.
● Scan documents and obtain necessary signatures.
Selip & Stylianou, LLP, Woodbury, NY
Aug 2018–March 2025
Accounts Receivable
● Made outbound calls to consumers, debt settlement companies or Attorneys Offices to resolve past due that came to the firm.
● Informed consumer or DSC or Attorneys of any necessary disclosures and mini Mirandas when prompted.
● Involved in negotiations with DSC, consumer or Attorneys office. ● Involved in setting up stipulation agreements for the balance in full or Negotiating lower balances if needed.
● Processed one time payments either by debit, credit cards or check by phone. Set up auto pay option as well.
POM RECOVERIES–Lindenhurst, NY
Medical Self Pay Collector
November 2017–July 2018
● Made outbound calls on delinquent accounts to patients. ● Periodically made calls to the insurance company to see if they’re insurance was still active.
● Was able to view the Explanation of Benefits to see what their insurance was going to pay and what the patient was responsible for paying.
● Processed payments over the phone via debit, credit or check. Meenan Oil–Wantagh, NY
Collection Representative
Oct 2012–Oct 2017
● Make outbound and incoming calls from a dialer system. ● Negotiated payment arrangements for past due accounts. ● Scheduled appointments for repairs, or deliveries and cooling repairs. ● Negotiated pricing for oil supply for the year.
● Paid vendors through their banking system.
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