Experienced Banking Customer Service & Data Support

LILIAN ENEBUSE

Address: Asaba, Delta State, Nigeria

Phone: 070********

Email: ************@*****.***

EXPERIENCED BANKING CUSTOMER SERVICE OFFICER

PROFESSIONAL PROFILE

Customer-focused Banking Professional with over 18 years of progressive experience in retail banking, customer relationship management, branch operations, account administration and banking services across Nigeria and the United Kingdom. Demonstrated expertise in delivering exceptional customer experiences, resolving complex customer issues, supporting digital banking, managing account services and ensuring full compliance with regulatory and operational standards. CORE COMPETENCIES

• Customer Service Excellence

• Customer Relationship Management

• Retail Banking

• Commercial Banking

• Banking Operations

• Branch Operations

• Customer Complaint Resolution

• Digital Banking Support

• Account Opening & Maintenance

• KYC & AML Compliance

• Regulatory Compliance

• Transaction Processing

• Card Services

• Customer Retention

• Relationship Management

• Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Connells Group, Sheffield, UK – Property Manager

02 April 2024 – 30 March 2026

• Managed residential property portfolio, tenancy administration, compliance and customer relationships.

• Resolved customer complaints and coordinated contractors. Metro Bank PLC, UK – Customer Service Representative Aug 2022 – Mar 2024

• Delivered banking services, supported digital banking, opened and maintained accounts, resolved enquiries and promoted products.

Union Bank PLC – Customer Service Officer

Jan 2015 – Oct 2016

• Managed account opening, KYC, complaint resolution and customer onboarding. MCSINET Investment – Accounts Officer

May 2012 – Dec 2014

• Prepared financial reports, reconciliations and payroll. Fidelity Bank PLC – Customer Service Officer

Oct 2008 – Apr 2012

• Managed customer requests, ATM cards, cheque books and digital banking support. Access Bank PLC – Universal Teller / Customer Service Assistant Jun 2007 – Oct 2008

• Processed cash transactions, transfers and daily balancing. EDUCATION

Master of Accounting – University of Lincoln, UK

Master of Banking & Finance – Delta State University HND Accounting – Federal Polytechnic Oko (Upper Credit) OND Accounting – Federal Polytechnic Oko (Lower Credit) REFERENCES

Available upon request.

Contact this candidate