Retail Operations & Business Development Leader

CHRISTOPHER HANNAFORD

Florence, SC ***** • 843-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Dynamic business professional with a proven track record at Reliable Factors, Inc., excelling in client relationship building and decision-making. Achieved over $10 million in transportation factoring through exceptional customer service and optimized account management. I foster team development and drive business growth in fast-paced environment.

SKILLS

Decision-making Customer service

Problem-solving Client relationship building

Business development Operations management

Account management Microsoft Outlook, Word, Excel & Quick Books Customer focused Salesforce and XEN Platform

WORK HISTORY

Business Development Officer, 04/25 – Present

Gulf Coast Bank and Trust dba Phoenix Capital Group – Scottsdale, AZ

Lead Generation & Outreach: Identify prospective clients, initiate contact through cold outreach or networking, and guide leads through sales.

Relationship Building: Cultivate and maintain long-term relationships with key clients and industry partners.

Negotiation & Deal Closing: Develop proposals, negotiate contract terms, and close deals that align with company revenue targets.

Client Onboarding

Manager of Operations, 07/2008 – 04/2025

Reliable Factors, Inc – Florence, SC

Managed a diverse portfolio of accounts, consistently exceeding $10 million in transportation factoring through exceptional customer service.

Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

Oversaw daily factoring services ensuring accuracy and timeliness to ensure client funding.

Managed all accounting functions, collection efforts, reconciliations, and payroll processing.

Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses. General Manager-Fuel Island, 03/1991 - 07/2008

Highway Service Ventures-Petro Corporation – Florence SC

Managed a location generating Monthly Sales volume: $1.5 million in diesel fuel and inside merchandise sales exceeding $70,000.00.

Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies to achieve 1.8% of annual retail sales

Led a team of 35 employees, providing guidance, performance evaluations, and professional development opportunities.

Managed all retail aspects: product ordering, marketing and merchandising. EDUCATION

Bachelor of Science: Business Administration and Management, 05/1986 Tiffin University - Tiffin, OH

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