Bilingual Customer Care and Data Specialist

AILEEN KEY

SKILLS

• Can-Do Attitude • Problem Solver

• Supportive • Team-oriented

• Detail-oriented • Organized

• Trustworthy • Optimistic

INTERESTS

• Family life • Studies

• Social Networking • Faith & Spirituality

• Shopping • Travel

• Music • Reading

EDUCATION

University of Phoenix-Online

Began 10/2014

Completed: 03/13/2017

Associate of Arts in Business Management Foundations

GPA: 3.00

I add value to companies by

Managing multiple accounts responsibly and courteously, while providing the best experience for the customer and building positive work relationships.

EXPERIENCE

2014-03/2017 full time student at UOP

Atento of Puerto Rico

Bilingual Inbound Customer Care Representative

Carr. 189 y Luis Muñoz Marin, Caguas, Puerto Rico 00725

T-Mobile for ATENTO PR. 787-***-****

Dec.2008-Feb-2010

Supervisor: Armando Reyes

• Provided world class customer service.

• Successfully managed multiple accounts by updating information for existing clients, assisted in sales for upgrade, contract renewal, billing questions and tier 1 billing issues, reported outages and assisted clients with technical support.

• Organized, detailed data specialist.

• Directed calls to pertinent departments per company policy.

Data Entry Clerk

Randstad Staffing, Lakeland, FL. 863-***-****

Dec.2005- Mar. 2006

• Monitored and updated Truss files

• Data entry, electronic and physical filing

• Successful at navigating systems to update info.

Inbound Customer Service Rep.

AOL & Univision.com campaigns for ICT Group call center, Lakeland, FL. 863-***-****

May.2002-Apr.2004

• Exceeded in customer service and sales.

• Data entry for account updates

• Provided limited technical support.

• Warm transferred calls when necessary.

352-***-****

***********@*****.***

***********@*****.***

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