ServiceNow Discovery, CMDB & ITAM Specialist
Resume:
AIDAN JUMA
ServiceNow Discovery CMDB Service Mapping IT Asset Management ITSM Governance Automation 3+ Years Experience
***********@*******.***
Sault Ste. Marie, ON
Professional
Summary
ServiceNow Discovery, CMDB, and IT Asset Management professional with 3+ years of experience supporting enterprise discovery solutions, CMDB administration, Service Mapping, automation, and governance initiatives. Experienced developing and maintaining discovery integrations, improving CMDB data quality, configuring identification and reconciliation rules, and preparing enterprise environments for HAM Pro and SAM Pro. Proven ability to automate infrastructure discovery across thousands of configuration items while maintaining data integrity through ServiceNow best practices.
Education &
Training
Sault College - Diploma in Computer Programming, 2024-Present
ServiceNow University - Training across ITSM, ITAM, SAM, HAM, CSDM, CMDB fundamentals, and ServiceNow administration, 2023-Present
Core Skills
ServiceNow Discovery Service Graph Connectors
Service Mapping
SAM Pro HAM Pro Readiness
CMDB Administration & Reconciliation Rules
CSDM
MID Server Basic Tasks
Asset Lifecycle Management
Python Automation
REST API Integrations
Proxmox
Health Dashboards & Reporting
Microsoft 365
Microsoft Intune
Experience
TECHNOLOGY SERVICE MANAGEMENT / IT ASSET MANAGEMENT STUDENT Ontario Lottery and Gaming (OLG) May 2023 - Present
• Support enterprise ServiceNow Discovery, CMDB, ITSM, ITAM operations across infrastructure discovery, governance, lifecycle management, reporting, and enterprise data quality initiatives.
• Prepare CMDB data structures for HAM Pro and SAM Pro by standardizing company, hardware model, product, and normalized reference data.
• Designed and developed a Python based ServiceNow Discovery integration that inventories approximately 3,000 Proxmox virtual machines into the CMDB through scheduled MID Server automation.
• Build and maintain ServiceNow Discovery health dashboards and CMDB reporting to monitor discovery results, company normalization, CI health, and enterprise data quality.
• Develop and maintain Discovery related integration that supports ServiceNow hardware assets with Microsoft Intune identifiers, improving CI matching, lifecycle tracking, and reporting across 3,000 to 5,000 devices.
• Configure, troubleshoot, and improve ServiceNow Discovery processes while collaborating with infrastructure, networking, governance, and vendor teams to strengthen CMDB accuracy and discovery source integrity.
• Trained and mentored another student employee over an 8-month period.
• Configured and maintained Identification Rules, Reconciliation Rules, and Discovery governance processes to prevent duplicate configuration items and maintain CMDB integrity.
Experience
IT GOVERNANCE STUDENT Ontario Lottery and Gaming (OLG) May 2023 - August 2024
• Maintained governance dashboards and operational metrics for IT management reporting.
• Supported Change Approval Board (CAB) coordination, change process tracking, and IT governance activities.
• Assisted with recruitment activities, including student interviews and candidate evaluations.
Experience
IT TECHNOLOGY SERVICE MANAGER (PART-TIME) Strong Minds May 2024 - March 2026
• Served as the sole technology lead responsible for IT operations, technology administration, and user support.
• Managed hardware assets, software platforms, account access, technology procurement, troubleshooting, and platform reliability.
• Improved digital operations by documenting processes, optimizing tools, and supporting day-to-day technology needs.
Key Projects
Enterprise ServiceNow Discovery Integration (Proxmox) – Designed and implemented a Python based ServiceNow Discovery integration that automatically discovers 3,000 Proxmox virtual machines and updates the CMDB through scheduled MID Server execution. Configured Identification logic, CI updates, and reporting to improve infrastructure visibility, eliminate manual reconciliation, and maintain enterprise CMDB integrity. The solution avoided an estimated $300k third party connector while delivering an estimated value of $160k
Hardware Company, Model & Product Normalization - Led a HAM Pro and SAM Pro readiness initiative to remediate CMDB hardware company, model, and product data after previous custom work and unmanaged discovery sources created duplicate, inconsistent, and unreliable records. Used scripting and manual validation to consolidate approximately 7,800 company records into roughly 500 normalized, governed company records tied to accurate models and products.
Company Health Dashboards - Created ServiceNow health dashboards for cleaned company records to monitor associated hardware models and products, support detailed reporting, and provide ongoing visibility into CMDB data quality, duplicate risk, and normalization issues.
Intune Service Graph Connector - Designed and implemented a Python-based service graph connector concept that enriches network-connected hardware assets with unique identifiers. Improved CMDB visibility, lifecycle tracking, device matching, and reporting across approximately 3,000 to 5,000 endpoint and accessory records.
ServiceNow Governance & CMDB Initiatives - Supported CMDB governance and CSDM-aligned initiatives that improved CI data quality, standardized service relationships, promoted out-of-box ServiceNow practices, and strengthened long-term operational governance.
Discovery Governance & CMDB Integrity – Configured Discovery governance processes through Identification Rules, Reconciliation Rules, Discovery Sources, and normalization initiatives to prevent duplicate configuration items, protect enterprise data integrity, and improve overall CMDB health across multiple infrastructure classes
Technical
Environment
ServiceNow Discovery, Service Mapping, CMDB, MID Servers, Discovery Sources, Identification Rules, Reconciliation Rules, CI Relationships, REST APIs, OAuth, Python, Windows Task Scheduler, Microsoft Intune, Proxmox, HAM Pro, SAM Pro, CSDM, Health Dashboards, Service Graph Connectors
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