Customer Service & Operations Specialist
Resume:
Stephanie Hamm
Pevely, MO *3070
OBJECTIVE:
My objective is to get the opportunity to join a team of people that work together towards a common goal with a good level of communication so that the team runs more efficiently and to demonstrate the ability to work with minimal supervision interaction. I intend to utilize my talents and skills and also my life experiences to make sure the tasks that need to be completed are completed as accurate as possible within the scheduled as well as keeping cost and the skill sets of team members in mind.
Summary of qualifications:
Seventeen years of successful experience in customer service, company/regulatory processes.
Proficient in many programs Excel, word, power point, and company programs like BETA and smart station.
Perform quality checks of customer documents to verify compliance.
Communicates status of request with security operations representatives, also reaching out to the correct department to handle issues quickly.
Helped develop new processes for internal and external customers
Worked with a cross functional team to develop
EMPLOYMENT:
AOM/Credit Securities Ops. Services Specialist 2004-June 2026
Wells Fargo St. Louis, mo
I started when it was AG Edwards as a Return Mail Clerk, I processed incoming returned mail and would have to communicate by sending wires to different branches of AG Edwards across the country, letting them know that we would need a correct address. Because of the quality work I had performed, after three months I was offered another position within the same department. With this new role, I began changing addresses, coding accounts deceased, changing trustee’s on accounts, coding how the dividends checks will go out, & spelling changes. I would send emails asking them for different forms to make certain changes, over 300+ updates a day. I would take incoming calls, I reviewed documents in the Document Imaging Workflow. I reviewed the documentation for accuracy and proper signatures, and determine if additional processing is required before approving the document. At times the clients have complaints that I have to resolve. I later on streamlined account onboarding by facilitated and processed end-to-end account onboarding for new clients while ensuring strict adherence to compliance and regulatory standards.
Assistant Manager 2001-2004
Missouri History Museum Gift Shop St. Louis, MO
I started out as part time and within a year I received two promotions to become the Assistant Manager, and my duties include, opening and closing the shop and completing paper work for the day’s sales, prepping the store for business every day. I also delegated jobs for the rest of the employees and verify they didn’t need any support to or further instruction to preform those tasks. I would also reconfigure store displays to provide better visibility to products with better sales potential. I preformed shipping & receiving activities, which entitles ordering the product after looking at sales records, receiving it into the computer and printing bar codes that worked with our systems, and putting in on the sales floor in positions to get the best exposer to customer, or if it is a special order I would then process it to have to it shipped to the company or customer.
EDUCATION:
High School Diploma 1996-2000
COLLINSVILLE HIGH SCHOOL Collinsville,IL
General Studies 2001-2004
SOUTHWESTERN ILLINOIS COLLEGE Granite City, IL
REFERENCES:
Jeannette Roberts
Leslie Bruenning
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