Experienced Remote Customer Service Representative

JOYCE LEWIS

Customer Service Representative

Phone Number 720-***-****

Email *********@*****.***

Address Houston, TX 77004

SKILLS

EXPERIENCE

Customer Care Case Manager

Sunrun Solar Inc., Denver, CO Jan 2017 - Jan 2026

Customer Care Representative II - (Correspondence Vendor return) Anthem Blue Cross Blue Shield/Wellpoint, Denver, CO Jan 2008 - Jan 2017 Experienced Customer Service Representative with a strong background in customer satisfaction, problem resolution, and workflow management. Proven ability to handle high-volume environments while maintaining accuracy and efficiency, with expertise in client relations and process enhancement strategies. Ready to leverage extensive skills and experience to contribute to a team-focused environment and deliver exceptional service.

• Communication effectiveness • Process enhancement strategies

• Organizational planning • Client relations

• Training and mentoring • Project oversight

• Presentation skills • Work ethic

• Solution development • Organizational proficiency

• Innovative thinking • Adaptability to change

• Team motivation • Customer service excellence

• Superior communication • Exceptional service delivery

• Adaptability to fast-paced environments • Customer satisfaction strategies

• Time management expertise • Call center experience

• Resolution of diverse portfolio of cases ensuring timely and effective issue resolution for customers. Investigated and resolved complex customer issues across billing, and technical inquiries, with attention to

• detail.

Communicated critical information clearly and ethically, while maintaining strict confidentiality in all

• customers.

Delivered prompt and accurate solutions, upholding the highest level of customer satisfaction in a fast-

• paced environment.

• Mentor new hires and guide team members through challenging cases. Achieved handling over 20,000 calls and 10,000 cases, consistently meeting or exceeding performance

• metrics.

• Manage and resolve billing, medical benefits and technical issues in customer secure correspondence.

• Outreach for claims/benefit issues.

• Resolving escalated issues.

• Provide customer information via email, fax and snail mail.

• Kelly Services

Customer Care representative

ADT Security Services Jan 2006 - Jan 2007

EDUCATION

Community College in Child Development: Program Summary Community College of Denver Jan 2003 Jan 2003

Platt Business College in Data Entry Certificate

Platt Business College, Aurora, CO Jan 1991 Jan 1991 High School Graduate in General Studies

Rock Island High School, Rock Island IL Jun 1986 Jun 1986 REFERENCES

Scott Sullivan

Phone Number 303-***-****

Email ***********@*****.***

Luz Vidal

Phone Number 720-***-****

Email ********@*****.***

LANGUAGES

• Inbound/Outbound Customer calls.

• Data Entry.

• Activation of Security services.

• Trouble shooting service issues.

• Administrative services.

English

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