Versatile Customer Service and Team Leadership
Resume:
Zara Barrett
CONTACTS
Phone number:
Email address:
****.**************@*****.***
Address:
Kingston, Kingston 00000, 00000,
Kingston
SKILLS
Project Management
Human Resource
New Business Development
Software Installation
Software Project Management
IT Hardware Support
Team Lead
Job Coaching
Paychexx
Google Suite
Zoom
Trainer
Zoho Dialer
Verbal and Written
Communication
europass
SUMMARY
Dynamic and adaptable young professional with a decades worth of diverse work experience across multiple industries. Renowned for a strong work ethic, ability to quickly learn and adapt to new environments, and a proven track record of success in roles spanning human resources, sales, recruiting, training, customer service, and teaching. Equipped with a unique blend of skills that combine strategic business acumen with a passion for interpersonal engagement and education.
EXPERIENCE
07/2025 – 08/2026 Kingston, JM
Brand Advocate(Aetna PHS /Medicare) Sagility Health Educated customers about health services and product offerings. Engaged with clients to gather feedback on service experience. Engaged customers through effective communication and product knowledge.
Managed customer inquiries and resolved issues promptly and professionally.
01/2021 – 08/2023 San Bernardino, United States
International Team Leader, Manager, Recruiter,
Trainer and Sales Rep. Top Flight Assistance
Assisted clients in accessing and reviewing credit reports from TransUnion, Equifax, and Experian.
Conducted credit repair consultations by breaking down and explaining information contained in clients’ credit reports. Sold credit repair packages and communicated the benefits of available services to clients.
Led the Jamaican branch of an international team, overseeing daily operations and team performance.
01/2025 – 08/2025 San Bernardino CA
Virtual Assistant Top Flight Assistance Credit Repair and Insurance Company
Managed calendars and scheduled appointments, improving efficiency by 30%.
Provided administrative support to multiple executives, ensuring seamless operations.
Provided clients with the necessary information about all our products and Services.
Performed cold calling when necessary to reach out to new and existing clients.
10/2018 – 01/2020 Kingston, Jamaica
Team Lead/ Assistant Operations Manager Advantage Communications Inc.
Monitored and coached agents while they handled calls, helping improve communication skills and refine their American English accent.
Provided performance feedback and coaching to agents and Team Leads, identifying areas for improvement and supporting overall team development.
Listened to and graded calls for Quality Assurance purposes, providing constructive coaching to improve performance and recognizing strong performance.
Directed agents, Team Leads, and SMEs to improve KPIs, increase productivity, and achieve overall team performance goals. 10/2017 – 10/2019 Kingston, Jamaica
Assistant English Teacher The Holy Trinity High School Sets appropriate work for the assigned class.
Assist CSEC students with SBA's and SBA preparation. Interact and cooperate with students in grades 7 - 11. 02/2015 – 03/2017 Kingston, Jamaica
Hardware & Software Specialist Famous Technologies Repairs and Sales
Providing assistance and information on different topics and services provided by Famous Tech.
Creating new, meaningful, and informative posts on Facebook and Instagram.
Answering customer queries and concerns when posed, as well as providing excellent over-the-phone and chat customer service. 01/2014 – 12/2016 Kingston, Jamaica
Assistant English Teacher The Salvation Army
Helped teachers prepare lesson plans and set up necessary materials for classes.
Reviewed classroom material with individual students experiencing learning challenges.
Worked with small groups of students to provide remedial teaching and reinforce the learning process.
Assisted teachers with grading assignments and communicating students’ progress to parents.
EDUCATION
11/2025 Barcelona, ES-B
BBA: Business Administration(Pursuing)
European Business School of Barcelona
Acquire a deep understanding of business management, both at a theoretical and practical level.
Develop leadership and management skills to manage teams and projects in the hospitality and tourism sector.
Learn to apply revenue management strategies in hotel and tourism companies.
To know in depth the different customer segments and markets in the hospitality and tourism sector.
Learn to manage the different distribution and sales channels of tourism products and services.
Develop skills to analyze data and make decisions based on the information obtained.
Acquire a deep understanding of the latest trends in the tourism sector and their impact on business management.
Develop communication and negotiation skills in international and multicultural environments.
Learn to work in teams and lead projects in the hospitality and tourism sector.
Acquire a global vision of business management and its application in the hospitality and tourism sector.
09/2024 – 11/2025 Vancouver
140-Hour Master TEFL Diploma
My TEFL Academy
Classroom Management: Students learn to create and implement effective rules, and how to develop a professional relationship with new classes.
Teaching Approaches: In this module, students learn about the inductive and deductive strategies, as well as how to effectively use the Present, Practice and Production model (PPP).
Teaching Speaking: Students learn about the development of linguistics and how this will play a role in class planning. Teaching Listening: Students cover the principles of effective listening skills and sub-skills development.
Teaching Reading: Students start the module by learning about the various sub-skills and types of reading.
Teaching Writing: Students examine the sub-skills of writing, and work to develop activities that specifically target them. Using Course books: Students are introduced to the different types and levels of EFL course books.
Multimedia, lessons, Curriculum Planning, Lesson Planning, Grammar, Further Language, Testing, Teaching Online 10/2014 – 03/2016 Kingston, Jamaica
Technical Diploma: Commercial Food Prep. & Office
Administration
HEART NTA Academy
Trained in high volume dessert and pastry production. Assembled and disassembled various equipment for commercial and in house use including, but not limited to, Phones, Smart TV's, Printers, Stereo systems, Washing machines, Computers/PC's, Gaming setups, Stoves, Refrigerators and Camera and Surveillance systems.
CERTIFICATIONS AND LICENSES
140-Hour Master TEFL Diploma, 11/30/24
A.A. Culinary Arts- Commercial Food Preparation, 11/30/22 YMCA Leadership Development Certificate, 06/01/18
Certificate of completion for Sales, Training and Intermediate Leadership, 12/01/20
Microsoft Digital Literacy Certificate, 06/01/17
ACHIEVEMENTS
Yielded a 15% rise in reading fluency as well as a 30% increase in students mathematics grades within the last year. Resulted in the adoption of over 12 new instructional strategies. Increased extracurricular literacy engagement by 5%. Improved assessment outcomes by 45%. Improved critical thinking skills for at least 4 students. Was given creative freedom and liberties to design my own lesson plans as well as implementation of my own unique teaching style.
REFERENCES
Reference available upon request
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