Remote Customer Service Representative

RILWANI LATIFAH

Remote Customer Service Representative

Abuja, Nigeria (Remote) *******************@*****.*** +234 706-***-**** linkedin.com/in/rilwani-latifah PROFESSIONAL SUMMARY

Remote customer service professional with 3+ years across sales support, front-desk, and administrative roles, including hands-on experience coordinating with a distributed team across Nigeria and Australia time zones. Skilled in CRM-based ticket/inquiry management (Salesforce), high-volume inquiry resolution, and asynchronous, self-directed work. Comfortable managing written and verbal support across time zones with minimal supervision. CORE SKILLS

● Remote / Async Customer Support & Complaint Resolution

● CRM & Ticketing Tools: Salesforce, Google Workspace, Microsoft Office

● Cross-Time-Zone Team Coordination (Nigeria–Australia)

● High-Volume Inquiry Management & Client Retention

● Written & Verbal Communication

● Front Desk / Administrative Coordination

PROFESSIONAL EXPERIENCE

Sales and Marketing Specialist / HR Officer — Asayoma Services and Supply (Remote, Perth WA) Sep 2025 – May 2026

● Delivered remote customer support for clients across Nigeria and Australia, resolving inquiries and complaints while coordinating with a distributed team across a multi-hour time zone gap — demonstrating reliable async, self-managed communication.

● Used Salesforce CRM and Google Workspace to track client interactions, manage workflows, and maintain accurate records.

● Built and retained client relationships, contributing to service satisfaction and repeat engagement. Front Desk Concierge — Downlink Solutions, Abuja Jun 2025 – Jan 2026

● Served as first point of contact for clients and visitors, handling service requests and inquiries professionally.

● Resolved customer concerns promptly, maintaining a positive experience even under time pressure.

● Coordinated appointments and documentation, ensuring smooth communication across departments. Accounting Assistant — Avrum Consulting Limited, Abuja Mar 2025 – Jun 2025

● Processed transactions and reconciled records with high accuracy, supporting internal operations.

● Verified invoices and expense claims, communicating with internal stakeholders to resolve discrepancies. NYSC Corps Member — National Assembly, Abuja Feb 2024 – Jan 2025

● Responded to inquiries from staff and visitors, maintaining professionalism in a fast-paced environment.

● Supported administrative operations, managing multiple responsibilities while meeting deadlines. Marketing Team Leader — Chief's Properties, Abuja Jan 2022 – Dec 2024

● Led a team executing client-facing campaigns, maintaining strong client relationships throughout.

● Analyzed campaign performance and adjusted strategy based on client feedback and market research. Business Owner — Titi's Parfait, Edo State Mar 2020 – Feb 2022

● Managed direct customer relationships and service quality for a self-founded food business, building repeat custom through consistent, friendly service.

EDUCATION

M.Sc. Financial Economics — University of Abuja, FCT (2025 – Present) B.Sc. Economics — Ambrose Alli University, Ekpoma (2017 – 2023) CERTIFICATIONS

National Youth Service Corps (NYSC) Discharge Certificate, 2025

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