Case Worker & HR Operations Professional

LOVELY GIL

Pacoima, Los Angeles, CA ***** USA

+1-818-***-**** - **********@*****.***

SUMMARY

Flexible and results-driven professional with 10+ years of experience in administration, human resources, customer service, and operations. Skilled in case management, policy compliance, process improvement, and team leadership. Recognized for reliability, adaptability, and a collaborative approach in fast-paced environments. Adept at managing high-volume workloads while maintaining exceptional attention to detail and service quality. COMPETENCIES

• Case Management & Family Support

• Customer Relationship Management

• Office Administration & Workflow

Optimization

• Human Resources & Payroll

Administration

• Process Improvement & Compliance

Monitoring

• Contract Negotiation (Freight, Leases,

Suppliers)

• Team Leadership & Staff

Development

• Crisis Intervention & Conflict

Resolution

• Time Management & Multitasking

EXPERIENCE

01/2025 to Current Case Worker

Kids First Learning Center – Pacoima, California, USA

• Conduct comprehensive intake assessments and evaluations to address developmental, educational, social, health, and emotional needs of children and families.

• Manage a caseload of up to 75 families, providing consistent support, progress tracking, and timely interventions.

• Develop and implement individualized Family Service Plans (FSPs) with clear goals, action steps, and follow-up strategies.

• Serve as a liaison between families and center staff to address concerns, monitor progress, and ensure child development success.

• Facilitate access to essential resources, including healthcare, mental health services, housing support, and food assistance.

• Guide families through transitions such as kindergarten readiness and subsidy program adjustments.

• Maintain accurate case documentation and ensure compliance with state regulations, confidentiality policies, and child welfare standards.

• Organize family engagement programs, including workshops, parent meetings, and community-building events.

• Provide crisis intervention and de-escalation support to ensure safety and well- being.

07/2024 to 12/2024 Shipping Officer/Office Administrator Southland Stone USA INC – North Hollywood, California, USA

• Processed and verified customer orders, ensuring accuracy and timely delivery.

• Coordinated shipping logistics, selecting optimal methods and preparing required documentation.

• Reviewed and negotiated freight invoices, achieving cost savings and operational efficiency.

• Streamlined workflows related to order processing, packing, and shipping to enhance productivity.

04/2021 to 01/2024 Commercial Manager

Millennial Zeal Technology Corporation – Legazpi City, Philippines

• Directed regional office operations, including HR, Accounting, Systems Administration, and Sales functions.

• Oversaw payroll verification for direct and agency employees, ensuring accuracy and timely approvals.

• Managed customer complaints, ensuring prompt resolution and client satisfaction.

• Assessed new hires to evaluate productivity, skills, and alignment with organizational goals.

• Developed and enforced office policies and procedures to maintain compliance and operational consistency.

06/2019 to 03/2021 Administrative Officer

Emerald Wireless Tech, Inc. (Philippine OPPO) – Legazpi City, Philippines

• Oversaw travel logistics, including flights, accommodations, transportation, and schedules for regional staff.

• Tracked and managed inventory, office supplies, and fixed assets across multiple locations.

• Negotiated contracts and leases with vendors, achieving favorable terms and cost efficiencies.

• Coordinated appointments, meetings, and events to optimize organizational productivity.

• Provided frontline administrative support to senior management and team members.

07/2014 to 05/2019 Human Resource Specialist

Philippine OPPO Mobile Technology, Inc. – Legazpi City, Philippines

• Managed labor cases and prepared reports for submission to the Department of Labor and Employment (DOLE).

• Designed and implemented streamlined onboarding processes for new employees.

• Updated job descriptions to align with company objectives and compliance requirements.

• Monitored and accurately recorded employee working hours for payroll processing.

• Conducted exit interviews and workplace investigations to address grievances and improve retention strategies.

• Administered benefits, including enrollments, changes, terminations, and transfers.

05/2013 to 06/2014 Customer Service Representative Versatile Customer Care Solutions, Inc. – Legazpi City, Philippines

• Delivered accurate information to customers regarding products and services, ensuring excellent service standards.

• Resolved inquiries and complaints promptly to maintain a positive customer experience.

• Collected customer feedback to identify service improvement opportunities.

• Consistently exceeded performance metrics, including sales goals and call handling targets.

• Maintained detailed and up-to-date customer records for tracking and reporting purposes.

EDUCATION

04/2013 Bachelor of Arts: Journalism

Bicol University – Legazpi City, Philippines

Child Growth and Development [1] Course

Los Angeles Mission College – Sylmar, California, USA Anticipated Completion: June 2026

TECHNICAL SKILLS

• Software: MS Office Suite (Word, Excel, Outlook, PowerPoint)

• Systems: Inventory & Asset Management Tools, Document Preparation Systems

• Administration: Scheduling, Calendar Management, Compliance Reporting REFERENCES

Provided on request

#HRJ#bb86c10c-0fcd-4582-930a-ad502bcee2a3#

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