Creative Business & Customer Support Professional

Chance Korpela

(***) *** - **** ***************@*****.***

SUMMARY

Motivated by creativity and problem-solving, I excel as a communicator and collaborator, consistently delivering results in diverse team environments with a strong work ethic. SKILLS

~ Attention to Detail Creativity Customer Service Interpersonal Multitasking ~ EDUCATION

Double Major: BA - Business Management & BA - Music w/Honors, 3.91 GPA Summa Cum Laude May 2025

Gustavus Adolphus College, St. Peter, MN

● Honors in Conducting

● Minor in Arts Entrepreneurship

Group Member in Company Marketing Project February 2024 - May 2024 Gustavus Adolphus College, St. Peter, MN

Non-Profit Organization: Special Olympics Young Professionals Program (YPP)

● Collaborated with board leadership to gain an understanding of client needs

● Developed and executed project plans, attending regular meetings to track progress and ensure alignment

● Conducted research and recommended strategies to enhance program awareness and community engagement

● Presented a comprehensive final marketing report to the client, outlining key findings and recommendations WORK EXPERIENCE

Customer Support Representative August 2025 - Present Malco Group, Annandale, MN

● Communicate across multiple companies to ensure the one PO process works smoothly

● Answer customer questions, help troubleshoot tools, and assist in replacing and issuing warranties in a timely matter

● Inputting purchase orders, sending invoices for the Malco Group and Beckett Corporation via Oracle and SAP

● Answering emails and questions from distributors, departments, end-users, and supervisors regarding Beckett Corporation and the Malco Group

Donor Relations Student Assistant May 2025 - August 2025 Gustavus Adolphus College, Saint Peter, MN

● My main project focused on streamlining the scholarship awarding process

● I meticulously reviewed over 500 scholarship agreements, categorizing them by need, merit, class, major, and other specific criteria

● Inputting and organizing data in their CRM database (Slate) to ensure that gift planners could find the necessary information for specific donors/events

● Helped organize and prepare a private philanthropy event for over 700+ guests Crew Member June 2023 - May 2025

Raising Canes, Saint Cloud, MN

● Cross-trained in front counter, drive-thru, and kitchen, demonstrating adaptability and efficiency in a fast-paced environment

● Certified Trainer- completed the appropriate training and proper certification to train new crewmembers

● Service Specialist- certification that focuses on providing exceptional customer service in a fast-paced environment

Fine Arts Worker September 2022 - May 2025

Gustavus Adolphus College, Saint Peter, MN

● Create posters, programs, and digital signage for a high volume of concerts, recitals, and fine art events happening across campus

● Managed event logistics, including ushering, box office operations, house management, and stage management, ensuring smooth execution of performances

● Collaborated with diverse stakeholders across campus, providing crucial support and contributing to the overall success of fine arts initiatives

Cashier June 2020 - Present

Wright County Swapper’s Meet, South Haven, MN

● Provided efficient and accurate customer service, processed cash transactions, and ensured correct change

● Maintained seamless communication with kitchen staff to guarantee accurate and timely order fulfillment, minimizing errors and maximizing customer satisfaction Patient Care Assistant December 2018 - Present

Consumer Directions, Inc

● Delivered personalized care and companionship to a special needs patient, fostering a positive and supportive environment

● Collaborated effectively with the patient's family and coordinated care with their service dog, ensuring holistic and consistent support

Graphic Design Intern January 2024

Gustavus Adolphus College, Saint Peter, MN

● Collaborated with the Head Graphic Designer and the Director of Fine Arts Programs to execute design projects from concept to completion

● Managed the entire design process, including client consultations, revisions, and final proofing, ensuring client satisfaction and project goals were met

● Utilized advanced skills in Photoshop, InDesign, and Illustrator to create high-quality designs for diverse applications

Store Manager May 2021 - August 2022

BJ’s Bait & Tackle LLC, South Haven, MN

● Oversaw all aspects of bait shop operations, including inventory management, merchandising, and restocking, ensuring efficient and profitable operations

● Managed boat rentals, including customer communication, payment processing, and instruction on boat operation, resulting in smooth and safe rental experiences

● Maintained and serviced pontoons and boats, ensuring equipment readiness and safety for customers ACCOMPLISHMENTS

Gustavus Adolphus Dean's List

Fall 2021, 2022, 2023, 2024

Spring 2022, 2023, 2024, 2025

Gustavus Student Senate September 2023 - April 2025

● Participate in weekly meetings, contributing to campus governance and student advocacy

● Communicate regularly with constituents, providing updates on Senate initiatives and addressing student concerns

● Served on the Public Relations Committee, enhancing communication and outreach efforts Co-President February 2024 - April 2025

● Act as the chief executive and chief representative of the Gustavus Adolphus College student body

● Uphold and enforce the Student Senate Constitution, ensuring adherence to governing principles

● Collaborate with various committees to advance Senate initiatives and achieve organizational goals

● Meet regularly with the college administration to represent student perspectives and advocate for student needs

Gustavus Wind Orchestra January 2023 - April 2025

Member: Tenor Saxophone

● Participate in weekly rehearsals and sectionals, contributing to high-quality musical performances

● Performed in Spain and France (January 2023) and Las Vegas (January 2024) as part of orchestra tours, representing Gustavus on a national & international stage CERTIFICATIONS

HubSpot Marketing Hub Software Certification October 2024 - November 2025

● Learned how to create marketing campaigns, generate leads, and convert them to customers

● Learned how to use email marketing, automation, and analyze campaign performance

● Gained in-depth training on HubSpot's CRM, which is used to manage customer interactions and data

● Learn how to collect, interpret, and report data, and how to spot trends

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