Technical Support & Helpdesk Specialist

Derrick W. Antrom

Technical Support

956-***-**** ********@*******.*** 5965 N Expressway 77/83 Brownsville, Tx 78520-9458

objective

I would like to manage or work as Helpdesk support tech. or technical support tech. I can also assist with training of help desk support personnel can also mentor team members with resolving customer issues towards customer satisfactory conclusions resulting in business growth and development

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Skills & Abilities

CompTIA certifications

Network troubleshooting

Cloud Support, Configuration

MS Office Professional, User Support

Problem resolution

Customer service

Client relations, Customer Satisfaction, DBA

Teamwork and collaboration

Flexible and adaptable

Friendly, positive attitude

TeleTech, Technical Support/Helpdesk, Melbourne, FL. Jan 2017 to June 2018

Provided tier 2 technical support to helpdesk team.

Provided technical support for Windows, phone, and peripheral devices.

Evaluated new technologies and solutions to enhance service delivery and operational efficiency.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

American Red Cross, Network Support Manager Atlanta GA. March 2011 to Feb 2015

Tier 2 & 3 level technical Support/Help desk team Manager

Managed work orders from Red Cross instructors and call center agents.

Performed imaging of Windows systems for deployment and issued equipment for break fix orders

Monitored and maintained network system performance, ensuring optimal functionality and reliability.

Led disaster response teams, ensuring efficient coordination during emergency operations.

Developed training programs for volunteers, enhancing service delivery and operational readiness.

Woodcock Washburn LLC, SharePoint Admin Philadelphia, PA. Mar. 2008 to oct 2010

Developed and designed SharePoint solution for implementation.

Managed core team members, deployment resources, and subcontractors to ensure cohesive project execution.

Coordination of project deadlines with site transition teams to oversee a successful transition and deployment rollout of product license.

Deployed custom templates and lists, created Wiki notifications to update document management.

Summarized key responsibilities and accomplishments in project reports.

Worked well in a team setting, providing support and guidance.

Demonstrated respect, friendliness, and willingness to help wherever needed.

C.S.C, Configuration manager, Kingdom of Saudi Arabia. Mar. 2005 to Feb 2008

Developed and deployed biometric enrollment stations for efficient visitor processing.

Enrolled visitors into CAFIS System, enhancing national security measures.

Ensured accurate entry of biometric data into the database for identity verification.

Issued national identification cards, facilitating access to services for Saudi nationals.

Developed and implemented configuration management processes to enhance system reliability and performance.

Led cross-functional teams in managing software releases, ensuring compliance with organizational standards.

Falcon Systems, SharePoint Administrator, Afghanistan. Nov. 2003 to Jan. 2005

Time value Corp, Network Administrator, Alpharetta, GA. Jan. 1997 to Nov. 2003

U.S. ARMY, Platoon Sergeant, Fort Bragg, NC. Aug. 1980 to May 1991

Education

Georgia State University

Bachelors of Business Administrator

GPA 3.25

Leadership

I am a military trained Leader. I commanded a platoon in combat on three separate occasions and never lost a single paratrooper or Ranger.

Contact this candidate