Registered Pharmacy Technician and Customer Service Lead
Resume:
Jennette McCrossin
**********@*****.***
Work Experience
Remedi Senior Care Troy, Ohio
Registered Pharmacy Technician June 2022-Present
● Work with nurses, CMA’s, and doctors to ensure medications arrive promptly.
● Connect with nurses for refills, questions, and adverse side effect concerns.
● Provide facilities with covered alternatives, avoiding gaps in patient care.
● Record patient information and allergies.
● Maintain a weekly order and call quota.
● Exhibit excellent time management skills by multitasking and prioritizing pressing issues.
● Coordinate with pharmacists to clarify prescriptions. MyAmazonGuy Duck Pond, Georgia
Amazon Specialist November 2021-March 2022
● Strategized with clients to ensure ads were placed, costs were low, and goals were met.
● Coordinated with design, catalog, and ad teams to create better listings on Amazon.
● Optimized SEO and MKL on client listings.
● Created infographics from images provided by clients.
● Arranged meetings with clients to discuss weekly goals.
● Created and maintained trackers of the process flow for client listings.
● Encouraged open communication with clients to ensure their satisfaction with our services.
● Managed seven separate clients daily.
● Collaborated with Amazon Seller Support if any issues arose.
● Efficiently learned Photoshop, Seller Central, and Google Spreadsheets. Nitto Piqua, Ohio
Adjudication Customer Service, Lead Coordinator February 2016-September 2021
● Used pivot tables and VLOOKUP to create the schedule for the production floor.
● Organized machine orders based on the schedule created for twenty machines at a time.
● Learned Excel, Nitto’s proprietary program OBI, and JDE.
● Fixed order times to reflect how long the process took from the beginning stages to the end stages.
● Totaled completed orders versus what should have been completed to be sent to the sales team.
● Counted losses to be sent to the sales team, so more material could be ordered. Skills
Data Skills:
Pivot Tables VLOOKUP
Formulas XLOOKUP
Clean Data Data Visualization
References are given upon request.
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