Front Office Assistant Manager & Customer Service

KIMBERLY DIAZ

Assistant Manager Front Office & Customer Experience Administrative

Professional

West Palm Beach, FL 561-***-**** *********@*****.*** Professional Summary

Results-driven professional with experience in management training, front office administration, customer service, sales, and operations. Recognized for leadership potential, organization, relationship building, and delivering exceptional client experiences. Professional Experience

Manager in Training – Cricket Wireless (2026–Present)

• Support daily store operations and business performance.

• Coach and mentor team members on sales, products, and customer service.

• Drive wireless sales through consultative selling.

• Resolve escalated customer concerns professionally.

• Assist with inventory, merchandising, cash handling, and opening/closing procedures.

• Help maintain operational standards and achieve store goals. Front Desk Receptionist – 51 Degrees (2023–2025)

• Served as the first point of contact for clients.

• Managed appointment scheduling and daily calendars.

• Prepared invoices, processed payments, and maintained accurate records.

• Answered multi-line phones and responded to client inquiries.

• Coordinated communication between clients and staff.

• Maintained confidentiality and supported office operations. Customer Service Associate – CVS Health (2025–2026)

• Delivered exceptional customer service in a fast-paced environment.

• Promoted membership programs and contributed to sales goals.

• Handled cash transactions accurately.

• Assisted with merchandising and inventory.

• Resolved customer concerns professionally.

Sales Associate – Express (2025)

• Provided personalized styling recommendations.

• Built customer relationships.

• Maintained visual merchandising.

Sales Specialist – Petco (2024)

• Recommended pet products based on customer needs.

• Educated customers.

• Managed inventory and POS transactions.

Sales Associate – Tilly's (2022)

• Assisted customers with apparel purchases.

• Operated POS.

• Maintained store presentation.

Core Skills

Leadership • Front Office Operations • Administrative Support • Appointment Scheduling • Invoicing

• Customer Service • Sales • Microsoft Office • Google Workspace • Inventory • Cash Handling • Team Training

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