Operations & Case Coordination Compliance Specialist

BRENDON BROUSSARD

Beaumont, TX 409-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Operations and Coordination Professional with comprehensive experience in high-responsibility environments requiring strict policy enforcement, crisis de-escalation, and meticulous data management. Proven track record of managing complex schedules, monitoring multi-person caseloads, and coordinating medical transport logistics. Expert in maintaining high-accuracy digital documentation and ensuring 100% compliance with strict state and organizational regulatory guidelines. Highly adept at autonomous task management, asynchronous communication, and remote data entry.

CORE COMPETENCIES

● Case Coordination: Medical Logistics Planning Intake Tracking Multitasking Cross-Functional Collaboration

● Compliance & Data: Incident Reporting High-Accuracy Digital Data Entry Regulatory Audits Confidentiality Protocols

● Communication: Crisis De-escalation Conflict Resolution Stakeholder Updates Clear Telephonic & Written Reporting

● Digital Tools: Microsoft Office Suite (Word, Excel, PowerPoint) CCTV Monitoring Systems Database Management

PROFESSIONAL EXPERIENCE

TEXAS DEPARTMENT OF CRIMINAL JUSTICE Beaumont, TX Operations & Coordination Officer Dec 2025 – Present Oct 2020 – Dec 2020 Apr 2021

– Oct 2021

● Medical Logistics: Coordinate comprehensive, high-security logistics and scheduling for off-site client medical transport appointments.

● Compliance Documentation: Manage, track, and complete high-volume digital incident reports, daily behavior logs, and official disciplinary documentation under tight timelines.

● Risk Management: Execute rigorous safety and protocol checks, ensuring absolute compliance with organizational standards and data security guidelines. SOUTH DAKOTA DEPARTMENT OF CORRECTIONS Pierre, SD Facility Coordination Specialist May 2024 – Dec 2025

● Crisis Intervention: Utilize advanced verbal de-escalation techniques to manage behavioral crises and ensure the physical safety of teams and individuals.

● Database Tracking: Conduct regular compliance tracking and log operational data into centralized software systems to maintain audit-ready institutional records.

● Cross-Functional Communication: Collaborate daily across multiple internal departments to streamline operations, resolve issues, and adapt to changing protocols.

SECURITAS CRITICAL INFRASTRUCTURE SERVICES (SCIS) Beaumont, TX Security Compliance Officer Jan 2022 – June 2023

● Access & Verification: Managed digital checkpoint databases to audit credentials and track personnel tracking data safely.

● Reporting Accuracy: Performed regular facility risk assessments, drafting comprehensive reports to ensure client site safety compliance. AEGIS PROTECTIVE SERVICES Beaumont, TX

Operations Shift Supervisor Nov 2021 – Jan 2022

● Team Training: Directed operational responsibilities for shift staff and trained new personnel on reporting software and data logging protocols.

● Stakeholder Management: Maintained ongoing, detailed communications with corporate leadership regarding site status, compliance updates, and active incident remediation.

ADDITIONAL EXPERIENCE

● Shipping Department Helper Nederland ISD (Inventory tracking, package sorting, and facility logistics)

● Grounds Maintenance Operator Live Oak Memorial Park (Safety compliance, task scheduling)

EDUCATION & CERTIFICATIONS

● High School Diploma Nederland High School, May 2020

● Professional Certifications: De-escalation & Crisis Intervention Protocols, Emergency Systems Management, Medical Transport Operations

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