Customer Service & Security Supervisor

Angela Ciera Evans

Riverview, FL

Phone: 813-***-**** 727-***-****

Email: **********@*****.***

Professional Summary

Reliable and customer-focused professional with over 12 years of customer service experience and 6 years in unarmed security, including 1 year of armed security experience. Proven leadership skills with experience supervising and training security staff. Background includes cashiering, barista service, package delivery, and upselling. Dependable, professional, and committed to providing excellent customer service while maintaining a safe and welcoming environment. Seeking a part-time position in unarmed security, cashiering, or as a barista.

Professional Experience

Unarmed Security Supervisor

Live Nation – Tampa, FL

October 2020 – Present

Promoted to Supervisor within the first year based on strong performance and leadership.

Supervise security personnel during concerts and events.

Train and mentor new security team members.

Ensure guest safety while providing excellent customer service.

Respond to incidents professionally and follow company safety procedures.

Lot Attendant / Cashier

Stepp's Towing – Tampa, FL

December 2024 – May 2026

Assisted customers with vehicle retrieval and payment processing.

Handled cash, credit, debit, and check transactions accurately.

Provided excellent customer service during stressful situations.

Learned daily operations within the towing industry.

Armed / Unarmed Security Officer

Critical Services Security – Tampa, FL

February 2023 – April 2025

Provided armed and unarmed security services for assigned locations.

Monitored property and maintained a safe environment.

Responded quickly and professionally to incidents.

Followed company policies and security protocols.

Delivery Driver

Amazon – Tampa, FL

May 2021 – September 2023

Delivered packages safely and on schedule.

Planned efficient delivery routes to meet productivity goals.

Maintained excellent customer service while completing deliveries.

Cashier / Barista

Panera Bread – Tampa, FL

March 2019 – June 2021

Prepared coffee and specialty beverages.

Operated cash register and processed customer transactions.

Provided friendly and efficient customer service.

Maintained cleanliness and organization of the dining and beverage areas.

Education

Newberry High School

High School Diploma (HSD)

2004

Skills

Customer Service

Security Operations

Team Leadership & Supervision

Employee Training

Cash, Check, Credit & Debit Card Handling

Cash Register Operations

Communication

Conflict Resolution

Problem Solving

Barista Experience

Delivery Driving

Upselling

Certification

Florida Class D Security License (Unarmed)

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