Lead Hostess,Guests Services

Svitlana Shchaslyva

Vancouver, BC 236-***-**** ********************@*****.***

PROFESSIONAL SUMMARY

Guest-focused hospitality professional with experience in luxury hotels, fine dining restaurants, and passenger services. Skilled in creating welcoming guest experiences, managing reservations, handling high-volume environments, and providing polished customer service with professionalism and attention to detail. Known for strong communication, teamwork, adaptability, and maintaining high service standards in fast-paced settings.

CORE SKILLS

Luxury Hospitality & Guest Relations

OpenTable & Reservation Management

Fine Dining Service Support

Conflict Resolution

Multitasking in High-Volume Environments

Team Collaboration

Professional Communication

Customer Satisfaction

First Aid Certified

Serving It Right Certified

PROFESSIONAL EXPERIENCE

Hostess Bacchus Restaurant – Wedgewood Hotel & Spa Vancouver, BC

Aug 2025 – Present

Deliver a luxury guest experience by greeting and seating guests professionally in a high-end hotel restaurant.

Manage reservations and coordinate table flow efficiently during busy service periods.

Support servers and management to ensure seamless front-of-house operations.

Handle guest requests and concerns with professionalism, warmth, and attention to detail.

Hostess Sempre Uno Restaurant Vancouver, BC

Jul 2024 – Apr 2026

Managed reservations, guest seating, and customer inquiries in a fast-paced dining environment.

Maintained excellent communication with servers and kitchen staff to optimize guest experience.

Provided personalized and attentive service to create a welcoming atmosphere for guests.

Maintained professional appearance and upheld restaurant service standards.

Passenger Service Assistant Destination North America Vancouver, BC

Mar 2024 – Oct 2024

Assisted passengers with check-in, navigation, accessibility support, and terminal guidance.

Provided calm and professional customer service while resolving passenger concerns and requests.

Collaborated with supervisors and airport staff to maintain smooth passenger flow and safety.

Server Assistant Grecian Bay Hotel Ayia Napa, Cyprus

Mar 2023 – Mar 2024

Supported fine dining service by delivering food, preparing tables, and assisting servers during peak hours.

Answered guest questions regarding menu items and accommodated special requests professionally.

Maintained cleanliness and presentation standards in guest dining areas.

Hostess Arany Kaviar Restaurant Budapest, Hungary

Jan 2022 – Mar 2023

Welcomed guests, managed reservations, and coordinated seating arrangements in an upscale restaurant.

Worked closely with management to maintain exceptional service standards and guest satisfaction.

Handled phone inquiries, reservations, and guest concerns professionally.

EDUCATION

Bachelor of Physical Education and Sport

National University of Physical Culture and Sport of Ukraine

LANGUAGES

English (Advanced), Ukrainian (Native), Russian (Bilingual)

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