Operations Manager/Customer Service Experience Manager

JUAN CARLOS GAYTAN

Edmond, OK ***** 405-***-**** ******.**********@*****.***

PROFESSIONAL SUMMARY

Hands-on construction professional with a strong background in ground-up commercial construction, tenant improvements, and field operations. Currently operates an independent contracting business, bringing deep experience in subcontractor management, project supervision, and client relations. Proven ability to deliver projects on time and to specification across residential and commercial sectors. Open to new opportunities where I can apply my field leadership and project management expertise to larger-scale, traveling superintendent roles. SKILLS

Ground-Up & TI Construction Supervision Subcontractor Hiring & Management Project Scheduling & Trade Coordination Quality Control & Safety Compliance Client & Vendor Relations Daily Reporting & Progress Tracking Inspection Coordination & Jurisdiction LiaisonTeam Leadership & Staff Training Sales & Marketing Strategy Bilingual Communication (English / Spanish)

WORK HISTORY

OWNER / OPERATOR

Gaytan Contracting Oklahoma City, OK 09/2018 – Present

• Own and operate an independent construction business providing residential and commercial remodeling services.

• Directly hire, manage, and coordinate subcontractors to ensure quality workmanship and on-time project delivery.

• Oversee all field operations, material deliveries, and jobsite organization from mobilization through final walkthrough.

• Train crew members on best practices, safety protocols, and quality standards.

• Maintain direct client relationships, manage expectations, and ensure high levels of customer satisfaction.

• Handle project budgeting, scheduling, and vendor coordination in a hands-on, day-to-day capacity. CONSTRUCTION SUPERINTENDENT

TPC Construction Oklahoma City, OK 06/2022 – 03/2023

• Supervised ground-up construction projects and tenant improvement (TI) buildouts for dental and pediatric clients.

• Coordinated field crews and trades to maximize quality, efficiency, and schedule adherence.

• Managed day-to-day project objectives alongside clients, decision-makers, and vendors.

• Delivered daily reports to the construction manager detailing project updates, anticipated completion dates, and delay causes.

• Ensured compliance with plans, specifications, and building codes throughout all project phases. VP SALES & MARKETING

Castle Alert Oklahoma City, OK 10/2016 – 02/2018

• Built and led a high-performance sales and marketing team focused on revenue growth and client retention.

• Developed cross-functional strategies to align departmental goals with overall business objectives.

• Cultivated a results-driven culture through clear expectations, regular feedback, and performance recognition. CUSTOMER EXPERIENCE MANAGER

Conexa Oklahoma City, OK 12/2015 – 12/2017

• Designed and implemented customer experience strategies to improve client satisfaction and retention.

• Managed escalated issues and supervised daily operations to maximize revenue and productivity.

• Developed training programs for new hires and conducted ongoing performance assessments. HR ASSISTANT

Santiago's McDonald's Oklahoma City, OK 10/2011 – 07/2015

• Managed hiring, payroll processing, and employee relations in a high-volume environment.

• Maintained HRIS database accuracy and ensured confidentiality of sensitive records. BRAND SPOKESPERSON

Media Star Promotions New York, NY 01/2008 – 10/2011

• Coordinated special events and brand promotions in fast-paced environments.

• Provided team support and demonstrated strong personal accountability and self-motivation. KEY ACCOUNT REPRESENTATIVE

The Integer Group New York, NY 11/2007 – 11/2008

• Managed key accounts and developed customized sales presentations to drive revenue.

• Streamlined account management processes to improve team efficiency. EDUCATION

Bachelor of Arts in Public Relations, Oklahoma City University, Oklahoma City, OK — Graduated: May 2007 High School Diploma, South East High School — Graduated: May 2003 ACCOMPLISHMENTS

• Clara Luper Scholarship Recipient, Oklahoma City University

• Men's JV Basketball Team Member, Oklahoma City University

• Visual Arts & Basketball Team Participant, South East High School

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