ITAM/SAM ServiceNow Technical Consultant Architect

803-***-**** ******@*********.***

ROLE

Technical Consultant/Architect

CONSULTING FOCUS

ITAM, HAM, SAM, Inventory/Discovery, Integration, Service Mapping, CMDB Assessment

OVERVIEW

La Ron has nearly twenty years of consulting experience implementing solutions for all aspects of the IT asset life cycle: from procurement, inventory management, and contracts to financials, software asset management, and asset retirement.

La Ron is also well versed at integrating with external client systems and recommending processes and procedures (based on industry and actual experience) “best practices” that improve existing systems to help clients realize the maximum benefit and rate of return on enterprise solution investments. He has excellent verbal and writing communication skills, whether as a Consultant, Architect, Project Manager, Team Leader, or Administrator.

SOLUTION EXPERTISE

Service Now ITAM

Hardware Asset Management

Software Asset Management

Discovery

Service Mapping

CMDB Assessment

Project Management

Business and Technical

Writing

Published Author

PROFESSIONAL SUMMARY

Hands-on experience in Service Now consulting projects (Geneva to Xanadu versions) with a focus CMDB assessments, service mapping implementation, ITAM, and SAM process implementation/solutions

Worked with more than 30 different customers on projects in a variety of industry sectors including government, manufacturing, insurance, finance, telecommunications, air transportation, recreation/leisure, and utilities in roles ranging from project manager and senior technical consultant to solution architect and administrator/end user trainer

Key strengths: technically orientated and skilled, yet able to communicate complex and detailed ideas in simple, everyday language. An out-of-the-box thinker who encourages collaboration and team-sourcing solutions and has creative problem-solving capabilities, as well as a “can do” and “willing to work with anyone” attitude

Co-author of forthcoming technical book “SAMonNOW” (2020) focusing on key Software Asset Management functions, features and Best Practices for the Service Now platform

B.S. Industrial Engineering, Clemson University, Clemson SC

ServiceNow Software Asset Management Professional Certified

ServiceNow Hardware Asset Management Professional Certified

ServiceNow Discovery Certified

ServiceNow Service Mapping Certified

ServiceNow Certified System Administrator

ServiceNow Certified Application Development Certified (currently in training/progress)

RECENT PROJECTS

PROJECT TITLE

Strategic Asset Management Plan and Implementation Project for Major US Insurance Company

PROJECT DESCRIPTION

Client: SFBLI Jan 2024 – July 2024

Conducted assessment and planning engagement with company key personnel interviews

Compiled and groomed asset management user stories, gathered requirements

Compiled and presented Strategic Asset Management Plan (SAMP) and Asset Lifecycle Management Plan (ALMP) to the customer including recommendations/next steps

Conducted 9-week implementation including remediation of CMDB and Asset records, models and model categories to align to SAMP and ALMP as well as process training and documentation for key users and administrators, installation and configuration of ServiceNow HAM and SAM plugins and data normalization routines

ROJECT TITLE

SAM Implementation for Major Canadian Manufacturer

PROJECT DESCRIPTION

Client: Canadian Tire; Dec 2022-July 2023

Conducted multiweek assessment engagement, including customer and key personnel interviews and customer SAM Team and platform review

Conducting data remediation phase, analyzing, and testing specific data integration remediation issues and concerns with SCCM and Intune, loading software entitlement data

Testing operational procedure for the auto removal of software installations and reclamation of unauthorized software license usage to optimize software license compliance across the enterprise for Microsoft, Oracle and Adobe software products

Conducted multiple customer-focused workshops on training SAM Team on day-to-day operations

PROJECT TITLE

HAM Implementation and customer training for Major Mobile Communications Carrier

PROJECT DESCRIPTION

Client: T-Mobile; June 2022 – July 2022

Conducted multiweek assessment engagement, including customer and key personnel interviews and customer HAM and Warehouse Inventory Team and platform review

Compiled and presented Assessment Findings report (PPT) to the customer, including future state recommendations/next steps

Conducting remediation phase, analyzing, and testing specific hardware data normalization remediation issues and concerns, testing mobile scanner capabilities for warehouse operations

Testing operational procedure for the receiving and onboarding and asset tagging of new hardware into the enterprise the enterprise for Dell, T-Mobile and Microsoft products

Conducted multiple customer-focused workshops on training HAM Team on day-to-day operations and procedures for using dashboard reports and processes for the management of all HAM components and features in platform

PROJECT TITLE

SAM implementation and customer training for Major Canadian Banking Company

PROJECT DESCRIPTION

Client: Scotia Bank (Canada) Nov 2021-May 2022

Conducted multiweek assessment engagement, including customer and key personnel interviews and customer SAM Team and platform review

Compiled and presented Assessment Findings report (PPT) to the customer, including customization recommendations/next steps

Conducting remediation phase, analyzing, and testing specific customization remediation issues and concerns, loading software entitlement data

Testing operational procedure for the auto removal of software installations and reclamation of unauthorized software license usage to optimize software license compliance across the enterprise for Microsoft, Oracle and Adobe software products

Conducted multiple customer-focused workshops on training SAM Team on day-to-day operations and procedures for using dashboard reports and processes for the management of all SAM components and features in platform

PROJECT TITLE

CMDB Assessment and Remediation Project for Major Investment Firm

PROJECT DESCRIPTION

Client: JH (Janus Henderson); Feb 2021 - Oct2021

Conducted multiple week assessment engagement, including customer and key personnel interviews and customer CMDB review

Compiled and presented Assessment Findings report (PPT) to the customer, including recommendations/next steps

Conducting remediation phase, analyzing, and testing specific class table(s) remediation issues and concerns including resolution of multiple CI de-duplication tasks

PROJECT TITLE

Implement actionable visibility and control over SAM & HAM Asset Management Platform

PROJECT DESCRIPTION

Client: Blue Yonder; Sep 2020 – Dec 2020

Conducted customer workshops on current state HAM/SAM process, data and procedural alignment to desired future state

Discussed and documented user stories and requirements per customer and key personnel interviews and customer CMDB review

Compiled and presented Assessment Findings report (PPT) to the customer, including recommendations/next steps

Conducting remediation phase, analyzing, and testing specific class table(s) remediation issues and concerns especially around the data loading of software entitlement data

PROJECT TITLE

CMDB Assessment and Remediation Project for Major Health Care Provider

PROJECT DESCRIPTION

Client: Mayo Clinic; May 2020 – July 2020

Conducted multiple week assessment engagement, including customer and key personnel interviews and customer CMDB review

Compiled and presented Assessment Findings report (PPT) to the customer, including recommendations/next steps

Conducting remediation phase, analyzing, and testing specific class table(s) remediation issues and concerns

PROJECT TITLE

Strategic Asset Management Plan and Implementation Project for Major US Commercial Products Manufacturer

PROJECT DESCRIPTION

Client: Armstrong Flooring/Armstrong World Industries; Dec 2019-March 2020

Conducted multiple week assessment and planning engagement with company Asset Manager and key personnel interviews

Compiled and presented Strategic Asset Management Plan (SAMP) and Asset Lifecycle Management Plan (ALMP) to the customer including recommendations/next steps

Conducted 9-week implementation including remediation of CMDB and Asset records, models and model categories to align to SAMP and ALMP as well as process training and documentation for key users and administrators

PROJECT TITLE

Configuration Management System (CMS-CMDB) Assessment and Strategic Plan for Architecture and Engineering Software Company

PROJECT DESCRIPTION

Client: Autodesk; Mar 2019-Sep 2019

Conducted multiple week assessment engagement, including customer and key personnel interviews and customer CMDB review

Compiled and presented Assessment Findings report (PPT) to the customer, including recommendations/next steps

Assisting Sales and Solution Architect team with Phase II SOW to carry out key assessment recommendations

PROJECT TITLE

Service Now Consultation/SAM System Review and Recommendation(s)

PROJECT DESCRIPTION

Client: ServiceNow Customer/Consultation July – September 2018

Recommended standard procedure examples to maintain software license data imports

Recommended process to maintain Discovery Model and Software Model relationships via SCCM data integration with Service Now

Walked customer through creating and using software counters based on cleaned (per above) purchased software license data versus actual SCCM inventory data

Led team to review and recommend clean-up and operational procedures to maintain customer’s Service Now instance for Software Asset Management

PROJECT TITLE

Service Now Consultation/Service Mapping Implementation and Support for Data Center Migration

PROJECT DESCRIPTION

Client: Cesar’s Entertainment, Hotels & Casinos; June 2018

Reviewed and targeted multiple application services for service mapping in customer’s Service Now instance

Created, tested, and validated over 20 service maps for various applications (both Windows and UNIX-based) and assisted moving maps from DEV to PROD environment

As part of the service mapping team, was involved in implementing and supporting upwards of 70 service maps in PROD environment for customer in support of data center migration project

PROJECT TITLE

Service Mapping and CMDB Health Dashboard Assessment Project for U.S. Government Finance Agency

PROJECT DESCRIPTION

Client: GPI; Jan 2018 – May 2018

Developed 3 service maps. Documented service map(s) custom identification and connectivity patterns

Conducted CMDB Health Dashboard requirements gathering sessions. Configured/tested and enabled customer CMDB HD for several key Cl classes

PROJECT TITLE

Configuration Management System (CMS-CMDB) Assessment and Strategic Plan for Architecture and Engineering Software Company

PROJECT DESCRIPTION

Client: Autodesk; Sep 2017 – Dec 2017

Conducted multiple-week assessment engagement, including customer and key personnel interviews and customer CMDB review

Compiled and presented Assessment Findings report (PPT) to the customer, including recommendations/next steps

Assisting Sales and Solution Architect team with Phase II SOW to carry out key assessment recommendations

EMPLOYMENT HISTORY:

Contender=Presidio (FTE/Solution Architect)

Nov 2025 – March 2026

Software One (Contractor/ITAM Architect)

May 2025 – June 2025

DXC Technologies (Contractor/ITAM Architect)

Dec 2024- May 2025

CoreX Corp (Technical Consultant)

Oct 2024 – Dec 2024

GlideFast Consulting (ITAM Solutions Architect)

Mar 2024 – July 2024

ConfigureTek (Senior Technical Consultant/Team Manager/Solutions Architect)

May 2013 – Mar 2024

EverGreen Systems (Senior Technical Consultant)

Sep2009 – Apr 2013

Intact Technology (Senior Technical Consultant)

Jul2001 – July 2009

Main Control Inc. (Technical Consultant)

Jul 2000 – Jul 2001

Inacom Inc. (Technical Consultant)

Jan 1998 – Jul 2000

References and salary range preferences available upon request

Contact this candidate