Customer Relationship & Office Operations Specialist
Resume:
KARISA EVANS
ADMINISTRATIVE SERVICES/OFFICE MANAGEMENT
SKILLS
Customer Engagement
Customer service
Sales support
Client relationship management
Cash handling
Retail operations
Administrative Coordination
Microsoft Office Suite
Appointment scheduling
Calendar management
Document processing
Team coordination
Customer Success
Customer escalation handling
Sales Operations
Inbound call handling
CRM Tools
CRM data entry
Account Management Specialist focused on customer outreach, relationship management, and upselling and cross-selling across assigned accounts. Builds client trust through fast follow-up on 100-150 client contacts per month, clear communication, and careful objection handling that supports retention and repeat business. Brings a customer- first approach to tracking account needs, identifying growth opportunities, and keeping each relationship active. WORK HISTORY
September 2021 - Current
Electrical Apprentice IBEW Local 1, St. Louis, MO
April 2025 - September 2025
Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
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• Terminated wiring and connected circuits with correct techniques. Pulled EMT and PVC conduit wire according to plans and code requirements.
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Handled installation of electrical components by splicing, joining, and connecting wire.
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Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
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Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
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Followed all safety procedures and guidelines to promote safety while working on electrical systems.
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Facilitated safe working environment, implementing and adhering to strict safety protocols during electrical installations.
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Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
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Improved team efficiency by offering support in interpreting blueprints, schematics, and technical drawings for complex projects.
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Facilitated safe working environment, implementing and adhering to strict safety protocols during electrical installations.
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Studied building schematics to determine location of wiring and equipment.
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Efficiently managed inventory of tools and materials needed for projects, ensuring timely completion without delays due to lack of resources.
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Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
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Managed business report generation, recordkeeping and supply ordering.
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CONTACT
St. Louis, MO 63125
***.******@*****.***
linkedin.com/in/karisa-evans-
b06144362
https://www.upwork.com/freelanc
ers/-016a9d53f8d5835e2e
https://ziprecruiter.com/KarisaEva
ns
WEBSITES, PORTFOLIOS,
PROFILES
linkedin.com/in/karisa-evans-
b06144362
•
https://www.upwork.com/freelancers/
-016a9d53f8d5835e2e
•
• https://ziprecruiter.com/KarisaEvans
CERTIFICATIONS
CPM - Certified Professional Manager
CM - Certified Manager Certification
Construction and Safety, OSHA - 10
Hour
Licensed Scissors lift and Boom operator
CPSP - Certified Professional Sales
Person
CSP - Certified Sales Professional
Office management/Administrative
Services
department of labor, keyboarding
module certified, OSHA 10 approved,
CPR certified, Scored Gold on my
workKeys (ACT/NCRC). I also scored an
83 total on my written GED. Receptionist
work would be PERFECT for me right
now thank you for all you time and I
hope to hear back from you soon, thanks
so much and God Bless.
ACCOMPLISHMENTS
Used Microsoft Excel to develop
inventory tracking spreadsheets.
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• Supervised team of 3/4 staff members.
Achieved organization by introducing
Software (Excel, Access, Word,
Spreadsheets) for sorting tasks.
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SOFTWARE
Microsoft Word, Access, Excel,
PowerPoint
Sales Representative Vector Marketing and Cutco Products, St. Louis, MO
July 2020 - August 2021
CREW MEMBER CHIPOLTE, ST. LOUIS, MO
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
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Generated additional sales opportunities with upselling and cross- selling techniques.
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Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
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Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
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• Exceeded sales targets through effective planning and goal setting. Utilized social media platforms to engage with potential customers and build brand awareness.
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Built relationships with customers and community to promote long term business growth.
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Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
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Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
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Conducted in-home demonstrations of Cutco products, showcasing features and benefits effectively.
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Developed and maintained strong customer relationships to drive product sales.
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Maintained clean, trash-free workspaces to maximize productivity and safety.
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• Assisted other team members to achieve goals.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
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• Worked flexible hours; night, weekend, and holiday shifts. Checked prices for customers and processed items sold by scanning barcodes.
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• Kept food preparation area, equipment and utensils clean and sanitary.
• Counted cash in register drawer at beginning and end of shift. Organized and reported on financial information to document payment histories and assist with sound financial accounting.
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Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
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Assisted customers with special services, account updates and promotional options.
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• Educated customers on promotions to enhance sales.
• Maintained energy and enthusiasm in fast-paced environment. Served needs of more than 10/15 customers in busy fast paced environment.
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Used cash registers and POS systems to request and record customer orders and complete bills.
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Prepared and cooked food orders for customers by noting customizations and portion sizes.
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Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
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Prepared products following restaurant, health, and safety standards and procedures.
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Answered questions about store policies and concerns to support positive customer experiences.
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September 2019 - May 2020
MASER CUSTODIAN GENESIS JANITORIAL SERVICES, ST. LOUIS, MO
Efficiently processed new orders, completing [Number]- daily transactions with remarkable accuracy.
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• Supported great dining and meal experiences for guests. Processed POS transactions, including checks, cash and credit purchases or refunds.
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Worked well with teammates and accepted coaching from management team.
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Helped other [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
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Arranged paper and electronic payment records to maintain well- organized fill systems and recordkeeping compliance.
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Operated cash register for cash, check and credit card transactions with
[Number]% accuracy.
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• Collaborated with team members to complete orders.
• Assisted customers by answering questions and fulfilling requests. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
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Worked closely with managers to solve problems and handle customer concerns.
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Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
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Mentored new team members on POS system operation, customer service strategies and sales goals.
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Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
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Operated kitchen equipment and maintained cleanliness, adhering to food safety standards.
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Assisted in training new crew members on operational procedures and best practices.
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Established and maintained clean and comfortable environments in HomeDepot and BestBuy buildings by vacuuming, cleaning windows and dusting.
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Stripped and refinished hard surface floors to maintain quality condition and appearance.
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Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
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Maintained clean and comfortable environments in HomeDepot and BestBuy buildings through vacuuming, window cleaning, and dusting, enhancing overall customer and employee experience.
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Responded immediately to calls from personnel to clean up spills and wet floors.
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Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
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Executed routine floor maintenance, including stripping, sealing, and finishing, to uphold quality and safety standards.
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Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
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Identified and escalated facility concerns, including repair needs and maintenance issues, ensuring prompt attention and resolution by management.
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Completed routine floor maintenance, including stripping, sealing, and finishing.
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November 2018 - March 2020
HOUSEKEEPER ST. LOUIS CLEAN TEAM, ST. LOUIS, MO
Responsible for overall cleanliness and other sanitation of the residents' rooms, bathrooms, and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
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Emptied waste paper and other trash from premises and moved to appropriate receptacles.
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Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
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• Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Engaged with guests on room requirements and amenities to promote overall satisfaction.
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Engaged with guests to understand room requirements and amenities, contributing to improved guest satisfaction.
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• Waxed and polished wood floors and other woodwork. Engaged with guests to understand room requirements and amenities, enhancing overall satisfaction.
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• Clean and maintain housekeeping equipment.
• Dusted picture frames and wall hangings with cloth. History of been able to work independently towards task competition and achievement of quality standards.
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Accepted accountability for all assigned building keys, master keys and access cards.
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• Changed bed linens and collected soiled linens for cleaning. History of been able to work independently towards task competition and achievement of quality standards.
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Comprehensive knowledge of safety and hygiene practices and regulations.
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History of been able to work independently towards task competition and achievement of quality standards.
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Maintained accountability for all assigned building keys and access cards, ensuring secure access to facilities.
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Kept building entryway glass clean and polished for professional presentation.
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Operated power equipment tools such as backpack vacuums for up to 4/5 hours per shift.
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Ensured secure access to facilities by maintaining accountability for all assigned building keys and access cards.
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EDUCATION
September 2018
Administrative Studies Administrative Services/Office Management Salt River Vocational Training, Vandalia, MO
April 2018
GED
Missouri Department of Education, Jefferson City, MO
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