Compassionate Pet Cremation Customer Service Coordinator

Maureen Muthoni

Marietta, GA · 678-***-**** · ************@*****.***

Professional Summary

Dedicated and compassionate customer service professional with a strong background in both corporate client support and end-of-life service coordination. Over 5 years of experience delivering empathetic, accurate, and timely support in sensitive, fast-paced environments. Adept at handling logistics, documentation, and communication with discretion and professionalism. Professional Experience

Cremation Arrangements Coordinator / Operator

Paws, Whiskers & Wags – Pet Crematory, Marietta, GA May 2021 – Present

• Coordinate all aspects of pet cremation services, including intake, scheduling, documentation, and final arrangements.

• Communicate with grieving pet owners with compassion and professionalism, providing detailed information and emotional support throughout the process.

• Maintain accurate tracking of remains and documentation in accordance with industry and legal standards.

• Collaborate with veterinary offices and hospitals to arrange timely and respectful transport of pets.

• Operate crematory equipment and ensure clean, respectful, and compliant handling of all remains.

Customer Service Representative

Sedgwick Asset Management, Atlanta, GA

March 2018 – April 2021

• Provided front-line support for clients regarding asset management accounts, policies, and service issues.

• Handled inbound and outbound calls in a professional, courteous manner, addressing client inquiries and resolving escalations promptly.

• Ensured sensitive financial data was handled securely and within compliance guidelines.

• Assisted in onboarding new clients and maintaining account updates in proprietary systems.

• Collaborated with internal teams to streamline service delivery and improve client satisfaction. Certifications & Training

• Crematory Operations & Procedures (Internal Training – Paws, Whiskers & Wags)

• Customer Service Excellence Training – Sedgwick Asset Management

• OSHA/Health & Safety Compliance

Core Skills

• Cremation & Pet Memorial Coordination

• Client Relations & Issue Resolution

• Call Center & Case Management

• Documentation & Compliance

• Data Entry & CRM Systems

• Multi-Line Phone & Scheduling

• Empathetic Communication

• Team Collaboration

References

Available upon request.

Contact this candidate