Phone Banking and Customer Support Professional
Resume:
NOOR AYESHA
Email: ************@*****.***
Phone: 973-***-****
Location: Bangalore, India
CAREER OBJECTIVE
Dedicated banking and financial services professional with experience in phone banking, customer relationship management, and financial product support. Seeking a work-from-home opportunity in banking and finance operations where I can contribute strong communication skills, customer handling expertise, and operational efficiency.
PROFESSIONAL EXPERIENCE
Kotak Mahindra Bank – Phone Banking Officer (April 2015 – March 2016)
• Handled inbound and outbound customer calls regarding account services and banking queries.
• Assisted customers with account updates, service requests, and issue resolution.
• Maintained confidentiality of customer financial information.
• Achieved service quality and customer satisfaction targets. ING Vysya Bank – Telecalling Executive (Nov 2013 – March 2015)
• Contacted customers for mobile, email, and address updates.
• Verified customer details and supported phone banking services.
• Collected customer feedback and reported to management.
• Contributed to achieving monthly calling and update targets. Bajaj Allianz Life Insurance – Life Goal Officer (August 2020 – Dec 2020)
• Promoted life insurance products to potential customers.
• Assisted clients in selecting suitable financial and insurance plans.
• Managed customer documentation and follow-ups.
EDUCATION
Bachelor of Business Management (B.B.M) – 2009 – 61% Abbas Khan College Degree for Women
12th Standard – 2006 – 54.33%
Abbas Khan College for Women
10th Standard – 2004 – 53.8%
Kinto High School
KEY SKILLS
• Customer Relationship Management
• Phone Banking & Telecalling
• Banking Operations Support
• Data Verification & KYC Assistance
• MS Office (Excel, Word, PowerPoint)
• Strong Communication & Interpersonal Skills
• Confidential Data Handling
PERSONAL DETAILS
Date of Birth: 28 January 1988
Nationality: Indian
Languages Known: English, Hindi, Kannada
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