Operations Manager & Customer Service Leader

KRISTINA VULPIS

CONTACT

Rumson, NJ *****

Mobile: 954-***-****

*************@*****.***

EDUCATION

High School Diploma

Brookdale Community College,

Lincroft, NJ

PROFESSIONAL SUMMARY

Dynamic Operations Manager with a proven track record at Mega Man Moving, excelling in team leadership and customer service. Empowered staff to enhance performance and accountability, leading to improved customer satisfaction. Expert in conflict resolution and time management, consistently delivering exceptional service and fostering a positive workplace culture. SKILLS

Team leadership Customer service

Employee motivation Time management

Decision-making Conflict resolution

Sales techniques Clear communication

Computer skills Attention to detail

Active listening

WORK HISTORY

June 2020 - December 2024

Operations Manager, Mega Man Moving, Deerfield Beach, FL Supervised staff and kept employees compliant with company policies and procedures.

Supervise employee schedules

Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them. Managed all day-to-day operations

Coordinated and executed all quality assurance tasks, including calls Managed and trained customer service department

Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.

January 2015 - April 2020

Owner, Keep Calm and Make Bows, Wellington, FL

Organized and coordinated all dispatching responsibilities Managed all carrier relationships to secure favorable terms and secure competitive pricing arrangements

Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth. Promoted business via social media to generate leads and maximize brand identity.

Enhanced company reputation by consistently delivering exceptional service quality to customers.

Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations. Researched trends and current innovations to determine competition and develop competitive pricing points.

Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Managed financial accounts to maintain budget discipline and ensure profitability.

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