Customer Support & Banking Specialist
Resume:
Britannia Martin
EXPERIENCE
Sutherland global, Portmore St. Catherine- banking and support agent
November2024-Present
Assist cardholders with fraud-related issues on their accounts Block card as lost or stolen
Block cards that are reported lost or stolen to prevent unauthorized use
Verify suspicious transactions and escalate potential fraud cases
Deliver timely and professional customer support while resolving issues
Ibex Global, Drax hall, St Ann-Reservation & customer service agent
July2024-October 2024
Managed reservations by booking, modifying, and cancelling for customers in a timely manner
Assisted customers with inquiries and concerns related to Amazon products
Resolved customer issues efficiently while maintaining a high level of professionalism
Provided clear and accurate information to enhance customer satisfaction
Handled high call volumes while maintaining quality service standards
Documented customer interactions and ensured accurate record-keeping
Sagicor life, St Ann-Branch admin and relive receptionist (Heart Trainee)
February 2024-June 2024
Provide administrative support to the branch, including processing applications accurately and efficiently
Dispatch policy contracts and ensure timely delivery to clients
Scan and upload new business and customer service documents to P360 while maintaining accurate records
Relieve the receptionist as needed, managing front desk duties and directing inquiries appropriately
Assist customers with queries, providing clear and professional responses
Maintain confidentiality of sensitive client information
Support daily office operations to ensure smooth and efficient workflow
Come and buy supermarket, St Ann- Cashier
April 2023- July 2023
Provided excellent customer service by assisting with product selection and resolving inquiries
Accurately processed sales transactions, refunds, and exchanges using the cash register
Issued receipts, change, and tickets while maintaining efficient checkout operations
CONTACT
*****************@*****.***
Lot 612 3 East Greater Portmore,
St Catherine
SKILLS
Behaviour Management
Activity Planning
Continuous Improvement
Leadership Experience
Computer Literacy
Organizational Skills
Customer Service
Teamwork and Collaboration
CAREER SUMMARY
Motivated and hardworking individual with strong time management and organizational skills. Eager to develop and apply customer service expertise in a professional and supportive environment, while contributing positively to team goals and customer satisfaction.
EDUCATION
Brown’s Town Community College, Brown’s Town, St. Ann
October 2021 – June 2022
Completed coursework in Natural Science
Communication Studies (Grade IV)
CAPE Biology (Grade IV)
Brown’s Town High School, Brown’s Town, St. Ann
September 2016 – June 2021
High School Certificate (CSEC)
Mathematics (Grade V)
Chemistry (Grade V)
Biology (Grade III)
Information Technology (Grade III)
English Language (Grade II)
Religious Education (Grade IV)
Social Studies (Grade III)
Food and Nutrition (Grade II)
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