Customer Service & Digital Operations Specialist
Resume:
Amanda Grace Brake
Amanda Brake **@*****.***
Education
Jasper County high school
Diploma 2008
Griffin technical college
Nail technician
Georgia State University
Associates and science
Bryant and Stratton College
Associates in criminal justice
Currently
Owner and Grace’s Southern couture
https//www.gracessoutherncouture.Square.site
Amanda Grace brake
PROFESSIONAL SUMMARY
Dynamic, results-driven professional with
extensive background in customer service,
operations, and self-managed environments.
Adept at navigating fast-paced digital platforms,
rapid real-time communication, and
multitasking efficiently. Exceptional problem-
solver with a strong customer-first mindset,
high-speed, accurate typing abilities, and a
proven record of having an upbeat, clear
written and verbal engagement experience..
CORE SKILLS & COMPETENCIES
Communication & Support: Conflict Resolution,
De-escalation, Customer Relationship
Management (CRM), Live Chat Support,
Active Listening
Technical & Administrative: Rapid Real-Time Text
Communication, 100-WPM Typing Speed,
Accurate Data Entry, Google Workspace,
Help Desk Software (Zendesk / Intercom /
Help Desk basics), multi-tasking across
browser windows
Work Style: Autonomous Self-Starter, Highly
Adaptable, Time Management, Detail-
Focused, Action-Oriented
EXPERIENCE HIGHLIGHTS
Independent Operator & Client Service
Specialist
Self-Employed / Online Operations 20 – Present
Manage daily digital storefront operations, client
messaging, and order tracking across
multiple e-commerce platforms.
Deliver prompt, professional real-time text and
chat communication to buyers, resolving
inquiries quickly and maintaining high
satisfaction ratings.
Utilize organized workflow systems and rapid
data management to handle inventory,
shipping updates, and client relations
independently.
Operations & Hospitality Lead
Lodging & Residential Services Facility Prior
Experience spanning 15+ years
Directed operational workflows, maintained
meticulous standards of cleanliness and
organization, and managed time-sensitive
schedules autonomously.
Interacted daily with clients and guests, utilizing
strong active listening and quick problem-
solving skills to address needs with a
positive, service-driven attitude.
Maintained strict attention to detail and executed
complex multi-step instructions without
direct supervision.
TECHNICAL PROFICIENCY
Hardware & Setup: Reliable high-speed internet
connection, dedicated quiet workspace,
modern computer system, USB headset.
Software: Microsoft Office, Google Docs/Sheets,
Slack, various CRM and chat-widget
platformS.
Contact this candidate