Customer Service and Data Entry Specialist

Summary

Organized and customer-focused professional with experience in office administration, front desk support, customer service, and warehouse operations. Skilled in Microsoft Office, Google Workspace, data entry, communication, and record management. Recognized for strong work ethic, leadership, and consistently exceeding performance expectations while maintaining accuracy and professionalism.

Work experience

Warehouse Associate

MAERSK • Cedar Hill, TX

June 2026 to Present

• Receive palletized freight delivered directly to station, efficiently breaking down bulk bulk inventory to maintain a high- speed workflow.

• Maintained a consistent processing rate of 310 units per hour, repeatedly meeting and exceeding Maersk warehouse productivity and speed targets.

• Used computer terminals and handheld RF equipment to scan product barcodes, instantly updating the Maersk Warehouse Management System (WMS) to log item tracking data.

• Sorted scanned merchandise systematically into designated warehouse totes and transport carts, prepping inventory for seamless downstream stowing.

• Handled high volumes of consumer liquids and regulated items safely ensuring compliance with leak-prevention and material safety standards.

• Inspected individual items during the intake process to catch incorrect barcodes, packaging defects, or damaged cargo before system entry.

Student Assistant

Tyler Junior College, Mass communications • Tyler, TX August 2025 to May 2026

• Provided coverage of the front desk and phones and greeted all callers and visitors in a courteous, polite and professional manner .

• Answered basic questions and/or referred callers or visitors to the appropriate point of contact or resource.

• Took accurate messages as needed

• Responded to work related emails and assisted with replying to department email accounts, if assigned by the supervisor

• Coordinated the reception/desk area and maintained orderliness of all associated spaces

• Opened and distributed mail to the appropriate employees

• Assisted with outgoing mail (folds letters and envelopes, prepares labels, etc.)

• Performed hand-deliveries to other campus offices

• Assisted with basic office administration and other work as needed: this included maintaining spreadsheets; preparing reports; coordinating/gathering data; filing, copying or scanning documents, etc.

• Kept file rooms and supply rooms organized.

• Checked camera equipment in and out for students.

• Did inventory for camera equipment.

Student Assistant

Tyler Junior College, Center for student life and involvement • Tyler, TX January 2025 to May 2025

• Provided coverage of the front desk and phones and greeted all callers and visitors in a courteous, polite and professional manner .

• Answered basic questions and/or referred callers or visitors to the appropriate point of contact or resource.

• Took accurate messages as needed

• Responded to work related emails and assisted with replying to department email accounts, if assigned by the supervisor

Aniyah Jones

+1-469-***-**** / ***********@*****.*** / Dallas, TX 75249

• Coordinated the reception/desk area and maintained orderliness of all associated spaces

• Opened and distributed mail to the appropriate employees

• Assisted with outgoing mail (folds letters and envelopes, prepares labels, etc.)

• Performed hand-deliveries to other campus offices

• Assisted with basic office administration and other work as needed: this included maintaining spreadsheets; preparing reports; coordinating/gathering data; filing, copying or scanning documents, etc.

• Kept file rooms and supply rooms organized

• Helped set up and host student events and clean up after events

• Volunteered for community service

Team Member

Sonic Drive-In • Dallas, TX

February 2022 to February 2023

• Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic

• Took ownership of assigned tasks/projects, ensuring they were completed accurately and on time

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

Education

Pre-nursing (Still in school)

Dallas College • Dallas, TX

June 2026 to Present

Pre-nursing (Still in school)

Tyler Junior College • Tyler, TX

January 2025 to May 2026

I was a nominated for employee of the year at the student leadership banquet and won a award High school diploma or GED

Mary E Smithey Pace High school • Dallas, TX

April 2024 to July 2024

I attended Duncanville high school before attending and graduating from Pace Highschool . While at Duncanville I took a health science theory/clinical class where I got to wear costumize scrubs to assist at local hospitals and got hands on experience with patients.

Skills

Certifications

Basic Life Support (BLS) Provider Certification

June 2026 to June 2028

Completed a Basic Life support CPR and AED program for adults, children and infants Cashiering Customer service Team collaboration Communication skills Cleaning Experience Computer literacy Leadership Cash handling Attention to detail Speed and efficiency Organizational skills Warehouse safety compliance Adaptability and stamina

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