Senior Program Manager Driving Operational Resilience

Tamyra E. J. Thomas

Senior Project/Program Manager

IT, Operations, Disaster Recovery, Change Management **************@*****.*** 215-***-**** Plymouth Meeting, PA 19426 Profile

Motivated, skilled, collaborative Program Leader with a go-getter attitude. Diplomatic and tactful with professionals and non-professionals at all levels; Possess solid communication skills, dynamic professional skills, high management skills and effective cross-functional sprinkled with a dash of humor. Proven ability to manage complex, multi workstream initiatives spanning incident response, business continuity, cloud and telephony migrations, UAT governance, and organizational change management. Trusted partner to CIOs and executives, known for stabilizing at risk programs, driving operational resilience, and leading cross functional teams through transformation. Skills Summary and Technical Skills

Project Management (PMP) Budgeting Agile, Waterfall and Scrum Methodology

Report Preparation Training Specialist Operations/FinTech

Salesforce Resource Allocation CRM Expert

Office and GSuite Apps UAT and Launch Planning Data Discovery and Analysis

Business Continuity Jira/Confluence Asana, Smartsheets, Monday, ClickUp

Forecasting CCaaS and BaaS Expert Scheduling and Monitoring Professional Experience

COMCAST BUSINESS 12/25-PRESENT Philadelphia, PA

Senior Product/Program Manager IIII-Small Business

Set product vision and multi-year roadmap for media solutions serving small businesses, aligning portfolio strategy with revenue growth and customer success objectives

Directing cross-functional organizations (product, engineering, marketing, sales) to deliver scalable advertising and media platforms that expanded small business reach and market penetration

Championed data-driven decision-making, establishing experimentation frameworks and performance analytics to continuously optimize customer acquisition and campaign effectiveness

Identified small business customer needs through research and analytics, delivering solutions that improved retention, satisfaction, and campaign performance

AVASEK 08/24-12/25 Cherry Hill, NJ Senior

Project Manager-Incident Response

Directed end-to-end incident response processes, including investigation, containment, eradication, and recovery, ensuring swift and efficient resolution of security incidents with minimal impact on business operations

Designed and continuously improved comprehensive incident response protocols and playbooks, enhancing the organization’s readiness and response time

Worked closely with IT, security operations, legal, and executive teams to ensure alignment and clear communication during security incidents, providing timely updates and actionable insights to stakeholders

Conducted thorough root cause analysis of incidents and provided detailed post-incident reports to stakeholders, identifying gaps and driving continuous improvement in incident management practices

Developed and led training programs for incident response teams and relevant stakeholders, raising awareness and improving organizational resilience against future threats. BROADRIDGE 03/24-08/24 Newark, NJ

Senior Director-IT Project Management

Cultivating strong relationships with key stakeholders, ensuring project objectives are clearly communicated and expectations consistently met.

Introduced project management methodologies and best practices, streamlining processes and increasing team productivity

Identified and mitigated project risks, leading to a 20% reduction in project disruptions and an increase in overall project stability

Oversees resource allocation and budget management, ensuring optimal use of resources and adherence to financial constraints

Tamyra E. J. Thomas

Drives innovation by incorporating Agile and Lean methodologies into project management processes, improving team agility

ALPHABRODER 12/22-3/24 TREVOSE, PA

Senior IT Project Manager

Reports directly to CIO on all IT Projects-Telecom, Security, Migration, Infrastructure, Migration, etc

Successfully transitioned, recalibrated, and completed all projects from predecessor to meet business goals

Introduced new applications and implemented new tools to make an immediate impact for the enterprise

Specialized in CCaaS Migrations, Implementation, Change Management and Support (Nice and RingCentral)

Developed Key processes, KPIs, and documentation to improve Project Life Cycle THE PHILADELPHIA INQUIRER 9/21-1/23 PHILADELPHIA, PA Senior Project Manager (Infrastructure and Operations)

Serves as Project Manager on all Infrastructure, Security and Cloud Migration projects

Project Load minimum of 10 serving Internal and External facing Customers

Manage budgets up to 5 million in assets; Lead CCasaS, Telephony and all technology to new location

Promoted to Senior PM 60 days after hired due to the ability to make an instant impact; Managed 5 Jr PMs

Prioritized Systems, Dev Ops, Engineering, IT, and Infrastructure work to expedite sprints and deliverables TRUE PLATFORM 9/20-9/21 HADDONFIELD, NJ

Senior IT Operations and Project Manager

Promoted within 6 months from Project Manager to Operations Manager; Process Improvements

Improved Operation relationships; Streamlining processes and KPIs both Internationally and Domestically

Managed all Vendors, oversees Support for 400+ users, provides insight for IT Director to develop strategy

Collaborated in strategic planning, supporting sustainable growth, offered ideas that resulted in cost savings

Led all Operation Projects to 97% completion rate within scope, budget, and delivered on time BACKOFFICE THINKING 11/19 -08/20 WEST CHESTER, PA

Project Manager (Software)

Leading Cloud Migration and Telephony System Projects that total approximately $5Mil

Provide updates as well ad hoc reports to Senior Management; Prepare Client Documentation to support needs

Managing and analyzing project risks while monitoring progress

Served on all Salesforce Projects Implementation, Migrations, and Upgrades IRON MOUNTAIN 10/16 -11/19 ROYERSFORD, PA

Jr Project Manager and Workforce Analyst

Hired due to expertise providing results for improvement in multisite call centers; Business Continuity Expert

Precisely defined project goals and developed benchmarks to gauge progress using Lean Methodology

Identify project requirements, coordinate activities with internal teams; Standard and ad-hoc Reporting

Analyzed existing work-flows of systems to identify and implement operational improvements

Assisted in leading (CCaaS) Salesforce/Nice Implementation worldwide to streamline business processes EASTERN CENTER FOR ARTS AND TECHNOLOGY 03/15-07/15 WILLOW GROVE, PA School Continuous Improvement Coordinator/Project Manager

Support operations in the development and implementation of systems to improve organizational design

Oversees, responsible, and facilitates all data and information system for all databases

Implemented changes using ASQ techniques; Communicated progress and results of process improvement

Located and corrected 3 years of errors within systems to effectively support instructors; Ensure Accuracy

Managing and analyzing project risks; Improved Alumni Affiliation and reduce retention 2

Tamyra E. J. Thomas

Education

HARCUM COLLEGE – Bryn Mawr, Pa

Associate’s Degree in English, 2005 GPA: 3.57/4.0

CHESTNUT HILL COLLEGE– Chestnut Hill, Pa

Bachelor’s Degree in Marketing, December, 2012 GPA: 3.87/4.0 Certifications

CSM-CERTIFIED SCRUM MASTER December 2021

Successfully completed coursework and skilled in Agile Scrum Methodology. CCP-CERTIFIED CHANGE PRACTITIONER August 2020

Prosci Certification

Successfully completed coursework to increase adoption, address barriers to change, and turn challenging initiatives into sustainable results.

PMP-PROJECT MANAGEMENT PROFESSIONAL September 2019 Successfully completed coursework and skilled in official PMBOK Methodology. MCP-MICROSOFT CERTIFIED PROFESSIONAL July 2002

Trained to be an expert in all Microsoft products and systems; Extensive knowledge on how to create, manage, and utilize Microsoft Word, Excel, Access, PowerPoint, Publisher, etc. CNA-CERTIFIED NETWORK ADMINISTRATOR May 2001

Experienced in Novell, Network Building, Hardware, and Software Programs; Knowledgeable in granting access, permissions, security clearances, updating users, and maintaining overall network capabilities; Educated to read Binary, MS-DOS, and HTML; Possesses intermediate to expert level on all areas of computer usage, functions, and problem solving.

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